Testimonianze dei nostri clienti
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Agosto 2021, Palma di Maiorca con un Bavaria 56
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La Società di Charter ha risposto a questa recensione
06.09.2021
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
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Agosto 2021, Pirovac con un Elan Impression 45
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Agosto 2021, Lefkada con un Beneteau Oceanis 43
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Massima scelta
Oltre 19000 barche
Oltre 1000 destinazioni
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Assistenza Clienti
Assistenza pre e post vendita
Assicurazione
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Thanks for the information.
We respond as follows to the customer's complaint about the final cleaning being charged twice:
According to our charter conditions, the yacht shall be returned in decent condition (broom clean, dishes done, holding tank emptied)
Unfortunately, the customer did not adhere to this condition and returned the yacht in an extremely dirty condition.
When the yacht was returned, the customer was again explicitly informed about the agreed returning terms and given extra time to fix the mess himself.
The customer did not do despite being asked to do so, so that we had to charge for the additional cleaning effort.