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Regarding the battery of the engine we were notified of a problem and although they were several miles away from the base a technician was sent within an hour to support and replace the battery.
When the yacht returned we took off the old battery, we tested it and it was reloaded and re-placed on board without any problems as the measurements showed. And this was a mistake of the crew for which we paid 200 € support and did not charge the client at all.