Testimonianze dei nostri clienti
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Agosto 2015, Skiathos con un Oceanis 38
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Giugno 2016, Punta Ala con un Sun Odyssey 35
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Maggio 2016, Kefalonia con un Bavaria 50 Cruiser
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La Società di Charter ha risposto a questa recensione
20.06.2016
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
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Giugno 2016, Scarlino con un Bavaria 42
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Client: Upon our arrival in Sami (Kefalonia) the boat was not there and knew not tell us where it was except that it was at sea
Charter Company: They arrived very early in the morning and of course the yacht was not obliged to be there as the contract starts 17:00.
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Client: To Saturday, 05/28/16 16:00 tell us that will come 'to 21:30 or propose to take us by car to Fiskardo for
be able to withdraw at 19:30 approximately.
We go to Fiskardo with luggage and galley newly purchased in Sami
Charter Company: Before charter the clients had asked us to reserve them a place in Fiskardo as they wanted to leave right after check in so that they would be able to be in Fiskardo the same night.This is almost impossible in Fiskardo as it is a free and very crouded port.We managed it.As the yacht was transfered from Lefkas base and because they had asked it,we asked them if they would like to deliver the yacht from Fiskardo so that they could earn some time.We informed them that we would have transferred them in our own cost and they accepted it.
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Client: galley newly purchased in Sami
Charter Company: why they did that i don't know. It is forbidden to use other equipment than the inventory for the safety of the yacht. Unless they mean cooking pan.
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Client: Check-in Fiskardo hasty and clean boat very roughly.
Charter Company: this is a lie. Everything was ok and in order. We will attach the Acceptance Delivery statement with clients signature were he has ticked the cleanliness of the yacht. He has put a V and not a X and signed it.
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Client: Since the first evening we realize that the service batteries are old, after a maximum of 20-30 minutes are exhausted completely (8.5 / 9 V max), the stove works only on small fire, and cook for 10 people and truly daunting.
Charter Company: Sunday morning we received a phone call telling us that they have low power and that the big kitchen stove was not working.
We proposed them to go to Agia Efimia which was the closest service point (3 miles), we have to check.
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Client: In the morning they propose to navigate up to Efimia Aegina assuring us that it would welcome a technician to fix it
the stove and check the problem of the battery, even if we had the already 'said by telephone that the only way to
solving problems was to replace the batteries and the great fire group 'cause it was all eaten by wear and then entered too much air than gas
Charter Company: The client is not a technician.The batteries were not old and within the life limit. Expiration date after 2017
Two persons of our team, and Makis, checked the yacht in Agia Efimia and found one cable did not touch well in the pole of the battery and we fixed it.We checked the service battery and it was ok.
In the acceptance form i see a V in the kitchen which means that it was ok at check in. Despite that of course it is possible
that something might happen. Our staff found the big fire sensor broken. By the way at check in time our staff saw that they had put provisions placed on the sensor. It is very likely that this careless action they made to brake it and realized it when they tried to use it.
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Client: Once in Efimia welcomes us the attendant ormeggiatore the port which was in no way responsible and has done nothing but see the problems and report them by phone to SYC.
Charter Company: That is correct and true. This guy Mr George is the port captain of Agia Efimia. We had called him asking to welcome the boat ,place the yacht to mooring place with mooring line and take a look as he has technical knowledge.After 15 minutes our technician came and when he checked he saw that they had put a very cheap inverter not more than 40 euros that they had connected with the electric panel WITHOUT asking us informing us and taking permission for that.They never informed us that they would like to use an inverter .We should check it first and then allow or not the use of it.We told them that they must not use it.In addition we had the bitter discovery that the huge of 220V fell down when connected to shore.When we delivered the yacht it was ok . Propably this cheap inverter caused this damage.
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Client: In addition to Efimia we had the bitter discovery that by connecting the cable to the 220 column jumped the lifesaving boat and then it was not even possible to connect to 220V
Charter Company: In addition we had the bitter discovery that the huge of 220V fell down when connected to shore. When we delivered the yacht it was ok. Probably this cheap inverter caused this damage.
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Client: The charter staff then brought us for the evening on Sunday to remain still to Kefalonia and they would send a technician to see to solve the problem of the short circuit in 220, for the cooker of the problem had not the parts, and then
anything.
Charter Company: Sunday morning no shops are open to find spare parts.We asked them to stay so that we could make the replacement first thing Monday morning or inform us where they would be the next day Monday, so that we fix it.They desided to leave but before they leave batteries and alternator were checked and found working properly.
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Client: We said that the important thing was to replace the batteries and the technician if it was with the batteries we would have expected otherwise not 'cause we would have lost more time and we had holiday mood.
Charter Company: As i said earlier the batteries were checked twice and found in order.There is no reason to change batteries when they are working properly because a client which is not a technician says so.
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Client: Therefore it not 'come technician' cause the batteries had not.
Wednesday 'evening while moored in Kalamos (island) batteries literally break out and do burn the alternator
boat.
Charter Company: After three days they called us that they run out of batteries and alternator.
How they do sailing and motoring for three days with flatt batteries and burned alternator?
Thursday morning we told them to go oposite Kalamos 30-40 minutes distance so that another of our techicians to check what is happening again.
Indeed the technician saw one burned service battery and burned alternator.Also we saw that they were still using this u proper inverter which we had advised them NOT to use it again.Moreover they didn know how to connect it properly.
We changed batteries and alternator and the yacht is out sailing.
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Charter Company: Our estimation is that all these that made us chasing a yacht from port to port are caused to this unproper inverter that they kept on using although we had told them not to. Also they should have known that we never touch heavy things in the kitchen sensor.