Bed Linen 1 set for each bed, Safety Harness: 4, Portable Hand Pump, Deck Compass, Fenders: 8, Emergency Tiller, Paraflu-coolant for Engine, Bucket, Life Jackets / 10 pcs Adult & 2 infancts/children, Globular Fender: 1, Divider, Gas Stove, Antirust Spray WD-40/Toolbox, Main Engine Oil Filter, Fire Extinguishers, Gangway, Hand Bearing Compass, Towels 2 pcs big and 2 pcs small for each cabin, Foot Pump For Dinghy, Cockpit Shower Water Supply, Wind Instruments, Spare Dry Cell Batteries, 15m Mooring Lines 20 mm: 3, Anchor with 50m rope & chain, Anchor Windlass, Floating Mooring Line 20m, Wire Cutter, Main Engine Alternator Drive Belt, Plastic Funnel: 1, Electric Fridge, Fully equipped galley (Crockery/Cutlery/Utensils), Blankets Pillow Cases 1 pc for each, Windex, Gas Bottle and Spare, Water Hose 20m, Boat Hook: 1, Emergency Navigational lights, Flares, Main Engine Rubber Impeller, Stanchions and pullpits, Oars standard for dinghy, Manual Winch, Swimming Ladder, Nautical Charts 7 pcs Imray, Parallel Ruler, Spare set of oars for Dinghy: 1, VHF with DSC/GMDSS: Raymarine, Spare Litter Engine Oil, Pillow Cases 2 pcs for each bed, Sail Repair Kit, Special Handle for Diesel Fuel Tank, Steering Wheel, Search Light, Outboard Engine, Jerrycan Diesel 20 litre: 1, Torch, Coffee Maker, Bow thruster, Winch Handle: 2, Electric Bilge Pump / Floor Bilge, Horse Shoe Buoy with floating light, Radar Reflector, Bosun's Chair, Speed Log, Dinghy Repair Kit, Deck light - 1 flood light: 1, Bimini, Instrument Covers, Water Hose Connection: 2, Fog Horn, Kettle, Pillows 2 pcs for each bed, Dinghy Nautica 2.5, Jerrycan Gasoline 5 litre: 1, Flippers and mask 1 set, Emergency Bilge Pump, First Aid Kit, Flag Halyards, Dinghy engine: YAMAHA 2.3, Life Raft, Spare Gear Oil - Quick Silver Gear Lub, Main Engine Fuel Filter (2nd Filter), Axe, Echosounder: Raymarine, Electric cable shore connection, Black Ball and Triangle, Binoculars,
Servizi aggiuntivi
Servizi aggiuntivi il cui pagamento dovrà essere effettuato direttamente in marina al momento dell'imbarco.
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obbligatorio
190€
Cauzione: da versare al check-in con carta di credito o in cash
Rimborsabile
2500€
Skipper per day (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver for skippered charters)
Opzionale
190€ al giorno
Safety Harnesses
Opzionale
5€ a persona
Backgammon and chess
Opzionale
10€ a settimana
Fishing equipment
Opzionale
70€ a settimana
Sailing Jacket
Opzionale
30€ a persona
Mostra tutti i servizi aggiuntivi
Waterproof Rain Coats
Opzionale
5€
Inflatable life jackets
Opzionale
15€ a persona
Gennaker
Opzionale
250€ a settimana
Early embarkation (by 14:00)
Opzionale
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opzionale
140€
SUP
Opzionale
140€ a settimana
Security Deposit Insurance for skippered charters
Opzionale
200€
Inflatable Ring for Infants
Opzionale
10€ a settimana
Speargun
Opzionale
50€ a settimana
Automatic life jackets per person
Opzionale
30€ a settimana a persona
Drone with camera
Opzionale
180€ a settimana
Foldable bicycle
Opzionale
140€ a settimana
Underwater scooter
Opzionale
180€ a settimana
Scuba diving equipment
Opzionale
250€ a settimana
Handheld VHF
Opzionale
60€ a settimana
Pet life jacket
Opzionale
10€ a settimana
Extra bedlinen/towel set per person
Opzionale
10€ a persona
Pet on board
Opzionale
120€
Sailing Gloves
Opzionale
10€
Waterproof Mobile Case
Opzionale
5€ a persona
Extra blankets
Opzionale
10€ a settimana a persona
Underwater camera
Opzionale
40€ a settimana
Water Tube
Opzionale
50€ a settimana
Snorkelling equipment
Opzionale
10€ a settimana
Hover board
Opzionale
80€ a settimana
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opzionale
350€
Additional Gas Bottle
Opzionale
10€
Railing net (Safety net) + kid's life jackets
Opzionale
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opzionale
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opzionale
80€
Gas BBQ (including gas and railing mounting)
Opzionale
120€ a settimana
Yacht Provisioning
Opzionale
40€
Unlimited Wi-Fi
Opzionale
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opzionale
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opzionale
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opzionale
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opzionale
60€
Assicura la tua vacanza
Goditi in relax la tua vacanza con l'assicurazione Pantaenius GmbH.
Assicurazione cauzione
Il deposito é assicurato in caso di perdita o danneggiamento della barca noleggiata
maggiori dettagli.
Potrebbe non essere disponibile per tutti i paesi di residenza.
Opzionale
da 80.36€
Assicurazione cancellazione
La cancellazione della prenotazione é coperta in caso di malattia improvvisa, infortunio del capitano o di un membro dell'equipaggio
maggiori dettagli.
Potrebbe non essere disponibile per tutti i paesi di residenza.
Opzionale
da 193.77€
Recensioni sull'Armatore (2)
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La Società di Charter ha risposto a questa recensione
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La Società di Charter ha risposto a questa recensione
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
Dove si trova la barca?
Meteo in Lefkada
Meteo in Lefkada
Agosto è il mese più caldo in Lefkada con una temperatura media di 24°C (75°F) e il mese più freddo è Gennaio a 9°C (48°F). Il mese in cui il mare è più caldo è Agosto quando la temperatura del mare è di 26°C (46°F).
Temperature medie annuali in Lefkada
Il seguente grafico mostre le temperature medie massime e minime per ogni mese dell'anno. E' visibile inoltre la temperature media della superficie del mare.
Gen
Feb
Mar
Apr
Mag
Giu
Lug
Ago
Set
Ott
Nov
Dic
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Massima C°
Minima C°
Mare C°
Seleziona la data di partenza
Partenza il
Durata
7 giorni
Inserisci la data di partenza per scoprire il prezzo
Disponibilità confermata
La disponibilità e il prezzo di questa barca sono aggiornati. E' possibile prenotare immediatamente.
Other
Bed Linen 1 set for each bed
Safety Harness: 4
Portable Hand Pump
Deck Compass
Fenders: 8
Emergency Tiller
Paraflu-coolant for Engine
Bucket
Life Jackets / 10 pcs Adult & 2 infancts/children
Globular Fender: 1
Divider
Gas Stove
Antirust Spray WD-40/Toolbox
Main Engine Oil Filter
Fire Extinguishers
Gangway
Hand Bearing Compass
Towels 2 pcs big and 2 pcs small for each cabin
Foot Pump For Dinghy
Cockpit Shower Water Supply
Wind Instruments
Spare Dry Cell Batteries
15m Mooring Lines 20 mm: 3
Anchor with 50m rope & chain
Anchor Windlass
Floating Mooring Line 20m
Wire Cutter
Main Engine Alternator Drive Belt
Plastic Funnel: 1
Electric Fridge
Fully equipped galley (Crockery/Cutlery/Utensils)
Blankets Pillow Cases 1 pc for each
Windex
Gas Bottle and Spare
Water Hose 20m
Boat Hook: 1
Emergency Navigational lights
Flares
Main Engine Rubber Impeller
Stanchions and pullpits
Oars standard for dinghy
Manual Winch
Swimming Ladder
Nautical Charts 7 pcs Imray
Parallel Ruler
Spare set of oars for Dinghy: 1
VHF with DSC/GMDSS: Raymarine
Spare Litter Engine Oil
Pillow Cases 2 pcs for each bed
Sail Repair Kit
Special Handle for Diesel Fuel Tank
Steering Wheel
Search Light
Outboard Engine
Jerrycan Diesel 20 litre: 1
Torch
Coffee Maker
Bow thruster
Winch Handle: 2
Electric Bilge Pump / Floor Bilge
Horse Shoe Buoy with floating light
Radar Reflector
Bosun's Chair
Speed Log
Dinghy Repair Kit
Deck light - 1 flood light: 1
Bimini
Instrument Covers
Water Hose Connection: 2
Fog Horn
Kettle
Pillows 2 pcs for each bed
Dinghy Nautica 2.5
Jerrycan Gasoline 5 litre: 1
Flippers and mask 1 set
Emergency Bilge Pump
First Aid Kit
Flag Halyards
Dinghy engine: YAMAHA 2.3
Life Raft
Spare Gear Oil - Quick Silver Gear Lub
Main Engine Fuel Filter (2nd Filter)
Axe
Echosounder: Raymarine
Electric cable shore connection
Black Ball and Triangle
Binoculars
Servizi aggiuntivi
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obbligatorio
190€
Cauzione
Rimborsabile
: da versare al check-in con carta di credito o in cash
2500€
Skipper per day (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver for skippered charters)
Opzionale
al giorno
190€
Safety Harnesses
Opzionale
a persona
5€
Backgammon and chess
Opzionale
a settimana
10€
Fishing equipment
Opzionale
a settimana
70€
Sailing Jacket
Opzionale
a persona
30€
Mostra tutti i servizi aggiuntivi
Waterproof Rain Coats
Opzionale
5€
Inflatable life jackets
Opzionale
a persona
15€
Gennaker
Opzionale
a settimana
250€
Early embarkation (by 14:00)
Opzionale
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opzionale
140€
SUP
Opzionale
a settimana
140€
Security Deposit Insurance for skippered charters
Opzionale
200€
Inflatable Ring for Infants
Opzionale
a settimana
10€
Speargun
Opzionale
a settimana
50€
Automatic life jackets per person
Opzionale
a settimana a persona
30€
Drone with camera
Opzionale
a settimana
180€
Foldable bicycle
Opzionale
a settimana
140€
Underwater scooter
Opzionale
a settimana
180€
Scuba diving equipment
Opzionale
a settimana
250€
Handheld VHF
Opzionale
a settimana
60€
Pet life jacket
Opzionale
a settimana
10€
Extra bedlinen/towel set per person
Opzionale
a persona
10€
Pet on board
Opzionale
120€
Sailing Gloves
Opzionale
10€
Waterproof Mobile Case
Opzionale
a persona
5€
Extra blankets
Opzionale
a settimana a persona
10€
Underwater camera
Opzionale
a settimana
40€
Water Tube
Opzionale
a settimana
50€
Snorkelling equipment
Opzionale
a settimana
10€
Hover board
Opzionale
a settimana
80€
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opzionale
350€
Additional Gas Bottle
Opzionale
10€
Railing net (Safety net) + kid's life jackets
Opzionale
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opzionale
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opzionale
80€
Gas BBQ (including gas and railing mounting)
Opzionale
a settimana
120€
Yacht Provisioning
Opzionale
40€
Unlimited Wi-Fi
Opzionale
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opzionale
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opzionale
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opzionale
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opzionale
60€
Assicura la tua vacanza
Assicurazione cauzione
Il deposito é assicurato in caso di perdita o danneggiamento della barca noleggiata
maggiori dettagli.
Potrebbe non essere disponibile per tutti i paesi di residenza.
(Opzionale)
da 80.36€
Assicurazione cancellazione
La cancellazione della prenotazione é coperta in caso di malattia improvvisa, infortunio del capitano o di un membro dell'equipaggio
maggiori dettagli.
Potrebbe non essere disponibile per tutti i paesi di residenza.
(Opzionale)
da 193.77€
Recensioni sull'armatore
Accoglienza
Procedura di check-in/out
Assistenza in navigazione
1 persona raccomanda questo armatore
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La Società di Charter ha risposto a questa recensione
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La Società di Charter ha risposto a questa recensione
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.
Dove si trova la barca?
Meteo in Lefkada
Meteo in Lefkada
Gen
Feb
Mar
Apr
Mag
Giu
Lug
Ago
Set
Ott
Nov
Dic
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Massima C°
Minima C°
Mare C°
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Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards