Testimonianze | Marenauta

Kenneth

Nice weather, the boat not so much.

Cleaning of the boat was not done sufficient. Very dirty, both in- and outside. But the worst thing was the sails. At check out we didn't pull the sails out due to strong winds. After departure we pulled the sails out and noticed that there was a rip in the genua. Also the main sail didn't fully roll out, due to a rip in that also. It got stuck at the upper spreader. Since this was on Saturday (weekend) I didn't report it to the Charter Company. I reported it on Tuesday. When we got back to the base both the boat owner and base manager, Jovana, was very unpleasant. Neither of them were sorry for us but both were very sure that we need to pay for the sails (repairs). That because I reported it too late. In the end I paid for the repairs, even if the damaged was already there when we got the boat. At least we had nice weather, and a nice crew.

Settembre 2024, Lavrio, Grecia con un Beneteau Oceanis 50 Family

La Società di Charter ha risposto a questa recensione 08.10.2024

Our point of view is assumed in the response of the client. The damage on the sails were indeed reported on the fourth day of their cruise (Tuesday, while the charter commenced on Saturday). We had informed the charterer that since we could not open the sails in the port (due to the strong winds), they should report any issues as soon as they opened the sails. It is inaccurate that they did not contacted us on Saturday, because it was weekend, since we are available for support any day and time. During check-out, when we asked the charterer why he informed us with delay, they claimed to us that they did not open the mainsail because of strong wind, they only opened the genoa. Obviously, there is a discrepancy regarding their claims in their review below.

Regarding the cleanness of the yacht, the charterer did not report anything during check-in, neither during check-out of the yacht. We take the matter of cleanness seriously and we give a lot of effort to deliver the yacht clean and tidy to our clients. In case there are details that our personnel missed and they are noticed by the check-in team or the charterers, the staff immediately returns to the yacht to finalize cleaning. 2 weeks after the charter, how can we accept comments about the cleaning? Nevertheless, we will communicate the charterer’s comments with our team, as we always wish to improve the state of our yachts and our services.

Regarding the comment that our Team was unpleasant. We cannot accept this either. We maintain our professionalism during check-in and out, offering advice about the yacht and the destinations. During check-out, there is definitely stress to complete the checks within the tight timeline (as there are less than 3 hours available, from return of the yachts to the dusk, for checking the yachts).

We informed the charterer that he had ripped the sails and then he started arguing with us, claiming that this was the condition that yachts were delivered to them. I think it was then that we were assumed to be unpleasant. I must clarify that it is impossible to deliver damaged sails to our charterers, for the following reasons:

Yachts are investigated upon their return to the port. Checking the sails is one of the most important tasks of the check-out. The specific yacht had returned from previous charter exactly a day before the new charter (under discussion) started.

In case we identify a damage on any sail, we must immediately repair it, or it could damage the conditions of the whole new charter. We are sailors, we know that people charter the yachts in order to enjoy sailing, so a damaged sail could ruin the whole next charter. It is impossible to accept it.

Even if we assume that we ignored (e.g. we didn’t see) a damage in one of the sails, how could we have missed to ignore damages in both sails? This is not possible; we run a base of 5 yachts in Lavrion, if we missed o obvious damages, we would never have made it to October. I am afraid that the damages on sails took place during the specific charter, despite the opposite arguments of our client.

I am sorry about the negative feelings after their holidays, but since they caused those damages, they had to pay for their repair.

I remain at your disposal for any further information.

Questa risposta rappresente l'opinione personale del rappresentante della società di charter e non di Marenauta.

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Alois

Sehr guter Service

Es war das erste mal. Alles hat sehr gut geklappt mit freundlichem Service, hilfreichen damen am Empfang. Das Skipper Training (Motoryacht) durch Maren kann ich nur empfehlen.

Settembre 2024, Biograd, Croazia con un Jeanneau Merry Fisher 895 Serie2

Frank

Tolle Kommunikation, tolles Boot und toller Urlaub - Danke marenauta

Es hat alles perfekt gepasst. Alles war bei Ankunft ausgefüllt und vorbereitet. Die Übergabe hätte etwas ausführlicher sein dürfen, was jedoch in der Hauptsaison einfach schwierig ist. Das verstehe ich auch. Bei der Rückgabe haben wir uns an alle Tipps und Erfahrungen gehalten. Das Boot war unbeschädigt, die Seeventile offen, kein Toipaper in der Toilette, Tank voll, Segel ordentlich gelegt und Leinen gespannt. Somit gab es auch keine Beanstandungen und die volle Kaution zurück. Ich würde jederzeit wieder bei marenauta & Nautic Alliance buchen. Jede Frage wurde ordentlich beantwortet. Vielen Dank für alles und für Eure Hilfe

Agosto 2024, Lefkada, Grecia con un Bavaria Bavaria Cruiser 34

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Anonimo

Odlično

Vse kot smo se dogovorili je držalo in tudi prijazno osebje!

Settembre 2024, Pola, Croazia con un Lagoon 39

Anonimo

Inselhüpfen 2024

Es war ein sehr schöner Urlaub in die Buchten oberhalb der Kornaten..und hat uns sehr gut gefallen.. Das Boot war gut ausgestattet und einfach zu bedienen.. Wir fanden auch immer gleich eine Boje zum übernachten und einmal waren wir im Hafen an der Insel Zut. Alles in Allem sehr schön und Erholsam. Übernahme mit Boot und am Ende die Übergabe auch sehr gut und schnell gegangen!!

Agosto 2024, Zadar con un Antares 9 OB

Đ

Đani

Odlično

Odlična usluga. Vrlo kvalitetno i uslužno osoblje. Sve na brodu je bilo besprijekorno, funkcionalno i u jako dobrom stanju. Očigledno se itekako vodi računa o opremi u svim detaljima. Od svih charter kompanija do sada, za nas je NCP-Charter uvjerljivo najkvalitetnija. Naredni booking će biti opet kod njih.

Agosto 2024, Sibenik, Croazia con un Beneteau Antares 8 OB

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