Témoignages de clients
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Vacanza a Trogir
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La Vacanza a Trogir è andata molto bene, ho visitato nuovi porti ed in particolare l’isola di Vis è molto piaciuta a me ed al mio equipaggio…
Il sig. Denis, responsabile dell’armatore sul posto, invece non è stato assolutamente di mio gradimento.
All’appuntamento dapprima non è arrivato e con molto ritardo mi ha mandato un’altra persona (per fortuna gentile e disponibile) che però mi ha permesso di salpare solo nel pomeriggio.
Latitante nel bisogno (chiamato 2/3 volte al telefono non ha mai né risposto, né richiamato), arrogante, maleducato, indisponibile indisponente e particolarmente irriverente nei confronti degli italiani.
Sono rientrato un pochino in ritardo, quello è vero, ma l’ho fatto nel bel mezzo di un nubifragio violentissimo; il mio posto era occupato da un’altra barca (che poi ho saputo essere stata autorizzata dallo stesso Denis).
Se non fosse stato per tre ragazzi diportisti sul molo, che in suo luogo si sono beccati l’acquazzone, e mi hanno aiutato ad ormeggiare la barca, avrebbe potuto succedere un disastro. Ma lui non c’era.
Il giorno successivo nel check-out si è prima fatto tutti gli affari suoi, facendomi aspettare quasi al limite di perdere l’aereo.
Quindi bocciato l’armatore ma soprattutto il suo staff, nella persona del responsabile il sig. Denis…
Mi auguro che Marenauta non mi proponga MAI PIU’ gente del genere…
Per il resto tutto Ok!!!
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Août 2015, Trogir avec un Bavaria 46
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La Société d'affrètement a répondu à cet avis
29.03.2016
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
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Août 2015, Pula avec un Sun Odyssey 32
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Mars 2016, Fezzano avec un Dufour 485
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Février 2016, Las Palmas de Gran Canaria avec un Lipari 41
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Juin 2015, Palermo avec un Lagoon 440
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Août 2015, Corfu avec un Bavaria 46
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On Saturday when the guests arrived to start their vacation on our boat, they came really early and they were expecting to embark as soon as possible.
We did our best to enable them to take over the boat at 3 PM despite of our regular check in time at 5PM.
They had to be back in marina ACI Trogir before 7 o'clock in the evening on Friday and they were familiar with that since I have told them that before they sail out.
We tried to contact them several times on Friday evening because of storm, but nobody answered.
Lastly we waited for them until 10 PM on Friday. They finally came to marina ACI Trogir, but we had problem because one of the boats came on Friday before them (they supposed to come on Saturday morning) and stood on their ''parking place''.
Mr. Rejni and Mr. Josip; our employees waited for teh client and his crew and put their yacht on some place to save them from the storm.
Then the client came to my office asking me to ask the guys to do the check-out even though was stormy, rainy and dark and they couldn't check absolutely nothing.
I tried to make a deal with them to do the check-out early on Saturday morning and they hardly agreed.
So on Saturday we started to work at 7 AM, although our working time starts at 8 AM, but as I said we were doing our best to make guests happy.
After the check-out all 9 crew members came to my office. The client asked me to order him a taxi to the airport, because he will miss the flight, and I did that in very short time.
Then the problems started.
Some of the crew members wanted to stay in Trogir for few days and they asked me to find them some Hostel, which I did find pretty hardly; because they wanted the hostel near the ACI marina; and some of the crew members asked me to order a rent-a-car for them, which I also ordered.
So the client went to the airport, and in my office came the guy who was searching for the guests to take them to his Hostel. I tried to contact them several times, I also by myself went to find them all around the marina but I couldn't find them. In the meantime a woman came with the rent-a-car (she waited 2 hours for them) also searching for the guests who order a rent-a-car. The weather was awful, there was a big traffic jam, I had a busy Saturday, as usually, but I was doing my best trying to contact the client (because I only had his contact phone) several times, again searching for the guests all around marina on the rain, when I finally got phone call from teh cleint when he told me that there happened some missunderstanding and that they don't want a reservation in Hostel and that they don't want a rent-a-car and that I can cancel everything.
Can you only imagine how embarrassed I felt in that moment when he told me that, because the guy from the Hostel and the girl with the rent-a-car waited for nobody for 2 hours??
At least I begged the guy from the Hostel and the girl with the rent-a-car that they forgive me for lost time because of missunderstanding between the crew members, so we hardly made a deal and luckily they cancelled everything.
One more thing to say: We were doing our best to make them happy, we weren't rude even that they caused us a lot of problems, but luckily we solved any of them. We tried to contact them several times on Friday evening, but we didn't receive feedback.
Once again, I'm really sorry about what happened, but it's not our fault.