Opinie | Marenauta

K

Karl

Pirovac mit dem Boot (Buchung 120044/24)

Im großen und ganzen ganz gut. Leider war beim Boot der Tisch kaputt. (man konnte ihn nicht hochstellen)wurde uns zwar gesagt, aber man konnte nichts tun und wurde auch nicht berücksichtigt. Der Brauseschlauch war auch defekt! Wurde uns aber nicht gesagt. Herr Piotr Maciej Pilch verlangte für ein Einschulungsfahrt (30 min.) zusätzlich 100€ für die ich keine Rechnung bekommen habe.

Lipca 2024, Pirovac, Chorwacja na jachcie Bella Boats Flipper 900 ST

M

Marco

Ottima Barca e Charter Preciso e Disponibile

Abbiamo trascorso una stupenda settimana alle Egadi, partendo da Marsala. La barca ci è stata consegnata prima del previsto ed era pulita, completa di tutto e in ottime condizioni. Le fasi di checkin e di checkout sono state veloci e puntuali. Il charter è stato anche molto disponibile a darci consigli su dove andare e cosa eventualmente evitare nel giro che avevamo pianificato. Consiglio la società di charter per una bella settimana alle Egadi!

Lipca 2024, Marsala, Włochy na jachcie Dufour 360 GL

Operator Czarteru odpowiedział na tę opinię 30.07.2024

Thank you very much to the client!

We are very happy to help everyone and try to give the best holiday possible!

Hope to see you again!

Ta odpowiedź przedstawia osobistą opinię przedstawiciela firmy czarterowej, a nie Marenauta.

A

Alberto

Angelina Yachtcharter

Il peggior charter con cui fino ad ora abbiamo avuto a che fare. Già il check-in è iniziato in maniera problematica, con l'addetto molto frettoloso e poco incline alle nostre domande. La barca inoltre è in cattivo stato di manutenzione. Le principali manovre risultavano durissime e le cime non scorrevano bene. Il fiocco per essere arrotolato aveva bisogno del winch. I reef non scorrevano liberamente. In cabina c'era uno specchio rotto, uno sportello pericolante ed un fondo di un mobiletto divelto. Le batterie servizi erano completamente esauste e duravano poche ore. I filtri del troppo pieno delle acque nere erano completamente otturati. Il frigo non raffreddava in quanto aveva buona parte delle guarnizioni mancanti. Il segnavento in testa d'albero si bloccava. Il pistone dello specchio di poppa era completamente rotto e per alzarlo ed abbassarlo ci voleva uno sforzo sovraumano. Il volume reale della riserva di acqua non era conforme a quanto dichiarato sulla scheda tecnica. Inoltre al checkout, ci hanno fatto pagare 8€ perchè secondo loro il serbatoio non era pieno, anche se l'indicatore digitale segnava 100%. Insomma, un charter molto superficiale e poco attento.

Lipca 2024, Biograd, Chorwacja na jachcie Hanse Yachts Hanse 455 - 3 cab.

Operator Czarteru odpowiedział na tę opinię 05.08.2024

Thank you kindly for sending the client's feedback.

We have requested a report from our base and provide it below:

Everything went well during the check-in, and our team provided all the information to the clients and answered all the questions.
One of the information that is provided to the clients at the check-in concerns also the fuel tank and obligatory refueling at the end of the charter.
They have been informed as well what is the procedure in case the fuel tank would not be returned full, as it was received at the check-in.

Once the clients can back to the base, they came to the office to return the boat documents and to finish the check-out procedure.
There was a damage on the thruster propellers, and there were missing 4l of the fuel.

Our colleague informed there was an issue with indicator reading, so they had to do double check, and stated there were 4 litres missing which he then added to the tank.
The missing 4l were charged, as part of regular, and previously explain procedure when refueling is needed, after which skipper's wife reffered to our office staff member as being rude for charging it.

The mirror on the yacht was damaged by the clients who were previously on board. Replacement mirror was ordered and it was arranged to be set on board once the yacht returned to the base.

Clients were informed about it by our technician in charge, and clients took picture of it and sent it to the base via email once the check-in was done.
Regarding the flok, as the sail is big, the closing system is on winch, and regarding the fridge, clients did not report any issue during the charter and there were no problems with it.
The water tank was full, as our colleague checked at the check-in and check-out, and the batteries are working properly.
We must add that clients did not contact the base during the charter, and at the check-out they informed everything was fine.

We do hope that client did enjoy their sailing time!

Ta odpowiedź przedstawia osobistą opinię przedstawiciela firmy czarterowej, a nie Marenauta.

Francesco

Settimana favolosa

Vacanza bellissima, rilassante e ben organizzata. Call center sempre disponibili, assistenza in loco impeccabile. Ho trascorso una settimana indimenticabile con la famiglia in giro per l'Istria

Lipca 2024, Pula na jachcie Bavaria Bavaria 35 Cruiser

A

Anonimowy

Cilento top

Ottimo servizio e barca in ottime condizioni

Lipca 2024, Salerno na jachcie Hanse 388

S

Salvatore

Sardegna

Il supporto di Marenauta è sempre tempestivo e accurato

Lipca 2024, Golfo Aranci, Włochy na jachcie Beneteau Oceanis 38.1

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