Reviews | Marenauta

A

Anton

TOP

Autopilot hat nicht funktioniert

August 2024, Pula, Croatia with BAVARIA 37

A

Andrea

Gente di mare

Non conoscevo Sea Folk ( amo dire gente di mare ) e non ero alle Egadi e Marsala e Trapani da almeno 20 anni. All'arrivo ci hanno accolti con simpatia e propositiva accoglienza. Barca ok, check-in breve e completo, più fatto da noi che altro. Poi la navigazione è stata quanto di meglio si possa esigere, meteo, luoghi, poco traffico nautico. Insomma, quanto di meglio ci si aspetta. Check-out altrettanto breve e .....fatto quasi sulla nostra parola e rendiconto. Esperienza dunque positiva e da ripetersi. Barca ben messa, e, particolare a noi piacevole con fiocco NON autovirante. Non abbiamo avuto necessità di assistenza alcuna in navigazione.

September 2024, Marsala, Italy with Dufour Yachts Dufour 460

R

Remo

OK Boot & guter und effizienter Service

Wir waren mit Boot und Betreuung insgesamt sehr zufrieden. Am ersten Törntag fehlten die Ruder für das Dhingy, wurden nach Rückkehr sofort bereitgestellt. Das wir für etwas verbogenen Anker ( hat man sicher geradebiegen können)270€ bezahlen mussten hat uns allerdings geärgert.

September 2024, Marsala, Italy with Dufour Yachts Dufour 460

J

Joachim

Super Törn

Ein 2-Wochen-Törn mit täglich Wind bis 5 BF - fantastisch. Es gibt wunderschöne Buchten und Ortschaften auf Lefkas, Meganisi, Ithaka, Keffalonia, Kalamos und Kastos .....

August 2024, Lefkas with Jeanneau Sun Odyssey 479 - 4 cab.

E

Eduard

Love Song

Check in erst um 18 Uhr gewesen ! 3 Luken undicht

September 2024, Biograd, Croatia with Lagoon Lagoon 380 S2 - 4 + 2 cab.

The Charter Company responded to this review 10.10.2024

Dear Mr. Eduard,

Thank you for taking the time to share your feedback regarding your charter of the Lagoon Lagoon 380 S2 'Love Song' in Biograd. We value all customer feedback as it helps us continuously improve our services.

We understand that your check-in experience did not meet your expectations. After checking all the mentioned points of your claim, our base provided the final report and statement, which we send you in full below:

1. Check-in time:

Regarding the check-in, the official boarding and takeover of the yacht is from 17.00 h. Our team is doing their best to manage all and make sure you can start your journey as planned, but in some cases, or days, there are more clients who need more attention and more explaining to do, as they can be inexperienced, or have more questions. Therefore there may be more time spent on explaining all in details, as it is our duty to minimize any possibility of damages on board and safety risks. However, our records indicate that you arrived before the scheduled check-in time and had not pre-paid for an early check-in. While we understand that waiting with a young child can be frustrating, we hope you understand that we must adhere to our standard procedures to ensure a fair experience for all our guests.

2. Boat condition:

If you experienced having issues on the boat your duty as the skipper is to report immediately any issue or defect on board, so our team can either help you immediately.

3. Hospitality:

We strive to provide excellent customer service to all our guests. We regret that you felt our team was inhospitable. Our colleagues in the base did offer you complimentary stand up paddle or towels as a gesture of goodwill, but unfortunately, you declined.

I hope that with this statement we have given you all the necessary information.

Sincerely,

Angelina Team

This response is the subjective opinion of the management representative and not of Marenauta.

P

Peter

Perfect Service

Everything was perfect and very professional: from booking to check out. We will charter next year again.

September 2024, Punat with Bavaria Bavaria C38

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