Dear Marenauta-Team, Thank you for giving me the opportunity to provide feedback. To be honest, I had expected to hear from you proactively, especially since I reported a number of serious issues during the charter. My experience was unfortunately far from satisfactory. The condition of the boat significantly affected our trip and fell well below what I would expect from a professionally managed charter operation. The following message was sent to the charterer, who assured me that it would be forwarded to you: „Hello Tasos, As we are returning to Gouvia tomorrow, I wanted to inform you in advance about several issues we experienced during the charter. Unfortunately, the condition of the boat was disappointing and below expectations. To help avoid similar problems for the next crew, the following points should be checked before the boat is rented again: * The main battery is extremely weak. Even with almost nothing running, the voltage quickly drops to 11V, triggering the alarm at night and waking us up. We regularly had to run the engine while anchored. * The boiler is leaking, which flooded the bilge with hot water. As a result, we could no longer use hot water. * We assume the freshwater tank is leaking, as the tank is empty after a day despite very limited water usage and no showering. * The pump runs unusually long and loud, even with minimal water usage. * The wind sensor at the top of the mast is stuck, so no wind speed is displayed. * The navigation system froze and only worked again after a factory reset. * The onboard displays and panels show information such as water depth irregularly. At times we had to anchor without reliable depth data. * The left control panel cannot be properly used because the enter button is defective. * The shore power cable was already defective and had to be replaced. Otherwise, we would not have had shore power from the first night. * Smaller organizational issues also added to the experience: the promised welcome package was missing, and I did not receive the requested contact information. We documented all issues with photos and videos and can show them to you tomorrow if needed. I understand that minor defects can happen on any charter boat, but I could not rely on several essential systems on this boat. The number and seriousness of these issues are unlike anything I have experienced on previous charters. Given the overall condition and the impact on our trip, I believe some form of compensation or refund would be appropriate. I would appreciate hearing what solution you can offer. Best regards“ To date, I have not received any response, acknowledgement, or statement from you regarding these issues. This lack of communication is disappointing, particularly considering the number and severity of the defects reported. A professional response and a serious review of the situation would have been the minimum expectation. Instead, I am left with the impression that customer feedback and legitimate concerns are not being taken seriously. As a result, my overall impression of both the charter experience and your handling of the matter afterwards is very negative. Based on this experience, I would currently neither charter through you again nor recommend your services to friends, family, or fellow sailors. I would still appreciate receiving your position on this matter and hearing what steps, if any, you intend to take to address both the reported defects and the lack of follow-up communication. Kind regards

Von der Buchung bei Marenauta, der Übernahme der Yacht, dem Törn und der Rückgabe der Yacht hat alles Super und reibungslos funktioniert. Die Yacht war in einwandfreiem Zustand. Unser Betreuer Vorort, Iwan von Croatia Yachting, war sehr freundlich, kompetent und hilfsbereit. Er war auch während dem Törn bei Fragen jederzeit telefonisch erreichbar. Wir würden die Yacht jederzeit sofort wieder chartern.

Die Abwicklung der Charter (Übernahme sowie Rückgabe der Yacht) waren absolut unkompliziert. Das Schiff selbst war technisch in Ordnung, allerdings schon einige Jahre alt.

Boot, Wind, Wetter, Land und Leute - alles bestens :)

Excellent support from DN Nautica and simple to charter. Boat was in excellent condition.

Seastar kann ich immer empfehlen, bin gerade wieder beim Buchen für den Herbst.