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Anonimowy

Sukosan in Relax

Quest'anno la nostra Bavaria 42 si chiamava Relax. Il nome si è rivelato indovinato. Barca nuova con abilità migliorata. Strumenti di governo delle vele semplificati nella gestione delle scotte. (che forse era meglio prima) ma in ogni caso comodi e funzionanti. Abbiamo navigato verso nord fino a Premuda ormeggiato in un hangar per i sottomarini, preso un po di pioggia ma tutto magnifico. Un po' cara ma soldi spesi volentieri. Società Charter OK marina di qualità.

Sierpnia 2024, Sukošan, Chorwacja na jachcie Bavaria C42

Cristiano

Barca si, marina no

La barca si è dimostrata perfettamente funzionante e ben equipaggiata. Si vede che viene noleggiata molto perchè nonostante i pochi anni di vita è stata molto vissuta. Il marina di fatto non è un marina ma un semplice porto con servizi ridotti al minimo. Il charter ha fatto il suo lavoro, qualche problema amministrativo con lo storno della cauzione più imputabile alla banca che al charter stesso.

Września 2024, Marsala, Włochy na jachcie Dufour Yachts Dufour 460

Stephan

Serenesse Oceanis 48 September 24

Das Boot war zwar Baujahr 2015, es hat aber alles funktioniert. Kleinere altersbedingte Einschränkungen waren vorhanden, die aber keine Relevanz hatten. Motor, Segel, Ankerwinsch, Duschen, WC, Küche waren in einem sehr guten Zustand. Die Übergabe des Schiffes am ersten Tag war etwas kurz. Es wurden nur die wichtigsten Systeme gemeinsam angesehen. Teller, Tassen, Bettlacken, Handtücher, Schwimmwesten usw. wurden vom Vercharterer nicht gezählt.

Września 2024, Procida na jachcie Beneteau Oceanis 48 - 5 cab.

Tarik

Lalouche Lavrio

Trotz einiger Probleme und Schäden wurde von Multihull Yachting zuverlässig und schnell reagiert. Der Schaden am Ende wurde sehr fair bewertet. Werden auf Grund dieser Erfahrung definitiv wieder dort Buchen.

Września 2024, Lavrio na jachcie Lagoon 450F

Joachim

Super Törn

Ein 2-Wochen-Törn mit täglich Wind bis 5 BF - fantastisch. Es gibt wunderschöne Buchten und Ortschaften auf Lefkas, Meganisi, Ithaka, Keffalonia, Kalamos und Kastos .....

Sierpnia 2024, Lefkas na jachcie Jeanneau Sun Odyssey 479 - 4 cab.

Eduard

Love Song

Check in erst um 18 Uhr gewesen ! 3 Luken undicht

Września 2024, Biograd, Chorwacja na jachcie Lagoon Lagoon 380 S2 - 4 + 2 cab.

Operator Czarteru odpowiedział na tę opinię 10.10.2024

Dear Mr. Eduard,

Thank you for taking the time to share your feedback regarding your charter of the Lagoon Lagoon 380 S2 'Love Song' in Biograd. We value all customer feedback as it helps us continuously improve our services.

We understand that your check-in experience did not meet your expectations. After checking all the mentioned points of your claim, our base provided the final report and statement, which we send you in full below:

1. Check-in time:

Regarding the check-in, the official boarding and takeover of the yacht is from 17.00 h. Our team is doing their best to manage all and make sure you can start your journey as planned, but in some cases, or days, there are more clients who need more attention and more explaining to do, as they can be inexperienced, or have more questions. Therefore there may be more time spent on explaining all in details, as it is our duty to minimize any possibility of damages on board and safety risks. However, our records indicate that you arrived before the scheduled check-in time and had not pre-paid for an early check-in. While we understand that waiting with a young child can be frustrating, we hope you understand that we must adhere to our standard procedures to ensure a fair experience for all our guests.

2. Boat condition:

If you experienced having issues on the boat your duty as the skipper is to report immediately any issue or defect on board, so our team can either help you immediately.

3. Hospitality:

We strive to provide excellent customer service to all our guests. We regret that you felt our team was inhospitable. Our colleagues in the base did offer you complimentary stand up paddle or towels as a gesture of goodwill, but unfortunately, you declined.

I hope that with this statement we have given you all the necessary information.

Sincerely,

Angelina Team

Ta odpowiedź przedstawia osobistą opinię przedstawiciela firmy czarterowej, a nie Marenauta.

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