Opinie | Marenauta

Informacje ogólne

Często zadawane pytania

Korzyści dla naszych klientów

Informacje prawne

Opinie

Gwarancja Najlepszej Ceny

Kontakt

Polityka plików cookie

Polityka prywatności

Checked & Trusted

Opinie naszych klientów

Alix

Sailing in Croatia

The boat was in good condition and we had a lovely time. Perhaps it could have had more cutlery. The week was exceptionally hot and we were happy to have the air condition. The check-in wasn't efficient as we came at 2pm and only managed to leave at 6pm after applying pressure on the Charter. When returning the boat there was a huge cue at the gas station. The old outboard engine broke on first use and the Charter did not want to make any commercial effort. Very disappointing.

Sierpnia 2026, Pula, Chorwacja na jachcie Jeanneau Sun Odyssey 380 - 3 cab.

Operator Czarteru odpowiedział na tę opinię 19.08.2026

Thank you for your feedback. We are glad to hear that you enjoyed your time on board.

We would, however, like to clarify a few points regarding your review.

The standard check-in time is 5:00 PM. An early check-in at 2:00 PM normally costs €200, but this fee was not charged to you. Nevertheless, you were accommodated as an early check-in guest and were able to board the boat after 2:00 PM. Since you were able to depart as early as 6:00 PM, we believe that the time provided for the check-in and handover was more than reasonable.

Regarding the queue at the fuel station upon returning the boat, unfortunately, this is something beyond our control. During the peak season, fuel stations can naturally become very busy. Better planning and organization of the return time can certainly help to avoid the busiest periods, but the actual queue at the station is not something we can influence.

As for the outboard engine, when a guest takes the engine, the fuel tank is provided full, together with an additional 5 litres of petrol. At check-out, both the tank and the additional fuel were empty, which confirms that the engine had been used. Furthermore, the outboard engine was returned with a damaged propeller, for which you were not charged.

After the guest reported an issue with the outboard engine, after check out, our mechanic went to inspect it. After checking the engine, the mechanic started it normally and it was running without any apparent issue. This is also why we were surprised by the statement that the engine had broken on its first use.

Considering all of the above, we therefore find it difficult to understand the low ratings given for hospitality and the check-in/check-out procedure, as in your particular case we went beyond our standard arrangements to accommodate you and provide you with an early check-in at no additional cost.

Nevertheless, we appreciate your feedback and are pleased that you enjoyed the boat and your holiday overall.

Ta odpowiedź przedstawia osobistą opinię przedstawiciela firmy czarterowej, a nie Marenauta.

Filippo

Dufour Yachts Dufour 520 Grand Large Bama Yachts

Scaletta plancetta di poppa si piega e manca di un supporto per le mani rendendo difficile e pericoloso il reimbarco. La plancetta è troppo alta rispetto al filo dell'acqua. La catena risulta sporca e vecchia, si è inceppata 2 volte

Lipca 2026, Korfu, Grecja na jachcie Dufour Yachts Dufour 520 Grand Large

Pascal

Dubrovnik

Boot war nicht im besten Zustand, einige kleine Mängel, im großen Ganzen aber ok. Personal war auch nett. Nur beim Check out wollte die Dame im Büro die Bewertung der Chartetfirma mit beeinflussen war mir nicht gefallen hat.

Lipca 2026, Dubrovnik, Chorwacja na jachcie Hanse Yachts Hanse 508 - 5 + 1 cab.

Emanuele

Toilette

Purtroppo abbiamo avuto un paio di problemi, uno con il motore che forse un po' troppo stressato ha cominciato surriscaldarsi, per fortuna senza conseguenze. Il principale è stato con il bagno, l'armatore, secondo me in buonissima fede, per dare un servizio migliore ai clienti aveva installato la pompa elettrica in bagno. Il problema è stato che la pompa elettrica funzionava malissimo e quindi rimaneva quasi sempre moltissima "roba" in bagno prima di essere scaricata. L'armatore secondo me incolpevole ha provveduto subito a cambiare la pompa non appena siamo rientrati.

Lipca 2026, Lefkas, Grecja na jachcie Bavaria 36

Paola

Tutto perfetto

La vacanza e'andata benissimo,la barca perfetta non abbiamo avuto nessun problema La nostra Skipper Sofia e'stata eccezionale

Sierpnia 2026, Atina, Grecja na jachcie Lagoon 450 Flybridge

Angelica

Super

Denis i ekipa su odlični

Lipca 2026, Vrsar, Chorwacja na jachcie Bavaria 30 Cruiser

...

18 19 20 21 22

...

1336

Atrakcyjne ceny

Największy wybór

Ponad 110000 zadowolonych klientów

Obsługa Klienta