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E
Eduard
Love Song  
Check in erst um 18 Uhr gewesen ! 3 Luken undicht
Rujna 2024, Biograd, Hrvatska sa Lagoon Lagoon 380 S2 - 4 + 2 cab.
 
Charter kompanija je dala odgovor na ovu recenziju 10.10.2024

Dear Mr. Eduard,

Thank you for taking the time to share your feedback regarding your charter of the Lagoon Lagoon 380 S2 'Love Song' in Biograd. We value all customer feedback as it helps us continuously improve our services.

We understand that your check-in experience did not meet your expectations. After checking all the mentioned points of your claim, our base provided the final report and statement, which we send you in full below:

1. Check-in time:

Regarding the check-in, the official boarding and takeover of the yacht is from 17.00 h. Our team is doing their best to manage all and make sure you can start your journey as planned, but in some cases, or days, there are more clients who need more attention and more explaining to do, as they can be inexperienced, or have more questions. Therefore there may be more time spent on explaining all in details, as it is our duty to minimize any possibility of damages on board and safety risks. However, our records indicate that you arrived before the scheduled check-in time and had not pre-paid for an early check-in. While we understand that waiting with a young child can be frustrating, we hope you understand that we must adhere to our standard procedures to ensure a fair experience for all our guests.

2. Boat condition:

If you experienced having issues on the boat your duty as the skipper is to report immediately any issue or defect on board, so our team can either help you immediately.

3. Hospitality:

We strive to provide excellent customer service to all our guests. We regret that you felt our team was inhospitable. Our colleagues in the base did offer you complimentary stand up paddle or towels as a gesture of goodwill, but unfortunately, you declined.

I hope that with this statement we have given you all the necessary information.

Sincerely,
Angelina Team
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
P
Peter
Perfect Service  
Everything was perfect and very professional: from booking to check out. We will charter next year again.
Rujna 2024, Punat, Hrvatska sa Bavaria Bavaria C38
 
P
Pietro
Settimana all'arcipelago della Maddalena  
Bella crociera all'arcipelago della Maddalena, nonostante una disavventura in navigazione (nostra imperizia) gestita molto bene dall'armatore. Temevamo la grande quantità di barche ma molte (la gran parte di quelle a motore) rientrano in porto la sera e le rade dell'arcipelago rimangono relativamente tranquille.
Kolovoza 2024, Portisco, Italija sa Jeanneau Sun Odyssey 42i
 
J
Jutta
Beste Erfahrung  
In 20 Jahren noch nie so perfekt betreut! Super schöne Segelyacht, super Service, immer erreichbar, gerne wieder! ⛵️
Rujna 2024, Pula, Hrvatska sa Beneteau Oceanis 40.1 - 3 cab.
 
F
Franz
Gutes Boot. Wartung ausreichend  
Checkin und Empfang bei Kavas war sehr freundlich und einfach. Der Zustand des Bootes, was die Wartung anbelangt kann ich eher als ausreichend bezeichnen.Mir ist natürlich klar, dass es Richtung Ende der Saison geht, aber es ist doch einiges aufgefallen. Die Windanzeige hat nie funktioniert, genausowenig wie die Anzeige für Wasser, oder die Batterdiespannung(gab eine improvisierte Anzeige, wurde aber nicht gebrieft).Die Manuelle Bilgepumpe habe ich selbst repariert. Auf meine Anfrage,warum die Bilge sich immerwieder mit Wasser füllt, sagte man mir, es kommt von der Befüllungung. Stimmte nicht.ein wassertank hat ein Leck.as den Komfort angeht,wären ein paar Kissen im Cockpit gut gewesen, da es auch keine Rückenpolster gab.Das jib war ein selbstwende Jib.Allerdings hatte man eine normale Schot angebracht.Passt absolut nicht zur geometrie des Segels und war daher nicht trimmbar.Jib hatte einen Riß.Das klingt jetzt alles sehr negativ, aber im Großen und Ganzen war der Charter ok. Ich finde nur dass in dieser Preisklasse Luft nach oben besteht, was Maintenance und Komfort betrifft.Ein paar Tage Wartung in der Saison hätten dem Boot nicht geschadet.
Rujna 2024, Kos, Grčka sa Beneteau Oceanis 51.1
 
A
Anoniman
Splendida vacanza  
Un sogno itinerante tra le isole Egadi, in compagnia di un grande skipper
Kolovoza 2024, Marsala sa Fountaine Pajot Lucia 40
 
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