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Daniel

Yacht war in schlechtem Zustand bei der Übernahme

Die Yacht war unzureichend gewartet und in einem für diesen Preis schlechten Zustand. Rigg defekt, Navigationsausrüstung teilweise defekt, Luken undicht, stinkender Kühlschrank, Toilette defekt uvm. Keine der Unzulänglichkeiten wurde beim CheckIn erwähnt. Nachdem die Mängel aufgefallen und an Opensea kommuniziert waren, wurden die Mängel nur zu einem geringen Teil behoben. Nach dem Törn zeigte sich der Vercharterer uneinsichtig und unprofessionell. Kann ich keines Wegs empfehlen.

Juin 2018, Santorini avec un Ocean Star 56.1

Marenauta a répondu à cet avis 24.07.2018

We are sorry for inconvenience you encounter on the rented boat. It's hard for us to understand what happened because we was not there. For that we investigated with boat owner and insisted for a reply to your claim. They sent us answers that we forwarded to you. Since we are in good faith with both parties and since we received two different versions, yours and one of boat owner, for us is difficult to takes the part. Our invitation in the future: if you encounter any problem with the boat you should immediately advise your base manager, if there are problems in communication with the base manager please immediately contact Marenauta for support. A post booking refund request without early claim is really difficult to manage. Marenauta offer to you an extra discount on any future booking with us as a sign of our displeasure we was not able to obtain reimbursement you requested from our partner - boat owner. At your complete disposal for any future request.

Cette réponse est l'opinion subjective d'Marenauta.

Alessandra

Barca perfetta e nuovissima

Commentaire vide

Juin 2018, La Spezia avec un Oceanis 45

Marco

Beneteau Cyclades 50.4

Barca perfetta, servizio accoglienza impeccabile. Ci rivedremo presto

Juillet 2018, Nettuno avec un Cyclades 50,4

Patrick

Super Urlaub in Kroatien

Unser Törn hat uns sehr gut gefallen und wir wollen das nächstes Jahr wiederholen

Juin 2018, Zara avec un Mirakul 30

Valerio

Settimana in giugno a kos

Non ho da segnalare aspetti negativi, la barca era di 4 anni, in ordine, con tutto funzionante; il personale in marina è gentile e disponibile, siamo riusciti a fare il chk in in 2 ore e alle 13.30 eravamo già in mare

Juin 2018, Kos avec un Bavaria 41 Cruiser

Adriano

Croazia sempre bella, imbarcazione molto basic

Abbiamo da far notare i seguenti punti negativi : luce di fonda in testa albero non funziona, display multifunzione per misurazione livello acqua non funziona, indicatore livello carburante non funziona ... questa e’ una grave pecca di sicurezza !! cucina e specialmente forno non pulito bene l’imbarcazione e’ veramente basic .... non arriva neanche al livello dei bavaria marina molto trafficata ci sono tantissime imbarcazioni da charter

Juin 2018, Kastel Gomiclica avec un Hanse 385

La Société d'affrètement a répondu à cet avis 26.07.2018

Good morning,

thanks for the feedback. We have to admit that we are a little surprised given that we only have excellent grades for this ship, and I send 3 feedbacks 5 stars from clients who were on the same boat in the previous weeks. Regarding the fuel indicator, it does not work, that's not the case, the boat is set from the factory (maybe a bit stupid) but the float suddenly falls when it spends approx. 70 liters of fuel, so it is not defective, but it is from the manifacture in the factory. Thank you.

Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.

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