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Témoignages de clients

Walter

Für das Wetter kann niemand etwas

Insgesamt sehr zufriedenstellend! Lediglich am Tag des Check Out würde ich erwarten, dass bei schlechtem Wetter flexible auf früher zurückkommende Boote reagiert wird! Personal vor 14 Uhr in der Marina würde Chaos und Schäden an den Booten eventuell verhindern können!

Septembre 2024, Novi Vinodolski avec un Lagoon Lagoon 380 - 4 + 1 cab.

Markus

Traumhaftes Revier

Schöne Buchten, gute Infrastruktur in den Häfen.

Septembre 2024, Porto Rotondo avec un Dufour Yachts Dufour 530 Exclusive 2020

Taylor

Expert Skipper and Smooth Sailing

Sunlife Charter made our experience chartering from Split a fantastic experience. Starting with our Skipper, Vedran, he made our itinerary better at every step of the way. His connections and knowledge were extremely valuable to making our voyage one of a kind. From wine tours on Hvar with Tomislav to military tours of Vis with Tony we had an amazing time. We visited amazing one of a kind restaurants with moorings for eating at the restaurant and special treatment at each. Highly recommended.

Septembre 2024, Split, Croatie avec un Lagoon 46

Andras

Indian summer

We booked an older Bav41 with a genakker. Everything went fine. We spent 2 nights on anchor and although the boat was old it was reliable. We had all kind of whether, winds up to 27knts, rain and sunshine as well. So the whether wasn't that kind to us, but we enjoyed our trip very much. And the boat was good value for our money.

Septembre 2024, Split avec un Bavaria Bavaria 46 Cruiser

Joachim

Super Törn

Ein 2-Wochen-Törn mit täglich Wind bis 5 BF - fantastisch. Es gibt wunderschöne Buchten und Ortschaften auf Lefkas, Meganisi, Ithaka, Keffalonia, Kalamos und Kastos .....

Août 2024, Lefkas avec un Jeanneau Sun Odyssey 479 - 4 cab.

Eduard

Love Song

Check in erst um 18 Uhr gewesen ! 3 Luken undicht

Septembre 2024, Biograd, Croatie avec un Lagoon Lagoon 380 S2 - 4 + 2 cab.

La Société d'affrètement a répondu à cet avis 10.10.2024

Dear Mr. Eduard,

Thank you for taking the time to share your feedback regarding your charter of the Lagoon Lagoon 380 S2 'Love Song' in Biograd. We value all customer feedback as it helps us continuously improve our services.

We understand that your check-in experience did not meet your expectations. After checking all the mentioned points of your claim, our base provided the final report and statement, which we send you in full below:

1. Check-in time:

Regarding the check-in, the official boarding and takeover of the yacht is from 17.00 h. Our team is doing their best to manage all and make sure you can start your journey as planned, but in some cases, or days, there are more clients who need more attention and more explaining to do, as they can be inexperienced, or have more questions. Therefore there may be more time spent on explaining all in details, as it is our duty to minimize any possibility of damages on board and safety risks. However, our records indicate that you arrived before the scheduled check-in time and had not pre-paid for an early check-in. While we understand that waiting with a young child can be frustrating, we hope you understand that we must adhere to our standard procedures to ensure a fair experience for all our guests.

2. Boat condition:

If you experienced having issues on the boat your duty as the skipper is to report immediately any issue or defect on board, so our team can either help you immediately.

3. Hospitality:

We strive to provide excellent customer service to all our guests. We regret that you felt our team was inhospitable. Our colleagues in the base did offer you complimentary stand up paddle or towels as a gesture of goodwill, but unfortunately, you declined.

I hope that with this statement we have given you all the necessary information.

Sincerely,

Angelina Team

Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.

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