Témoignages | Marenauta

Kenneth

Nice weather, the boat not so much.

Cleaning of the boat was not done sufficient. Very dirty, both in- and outside. But the worst thing was the sails. At check out we didn't pull the sails out due to strong winds. After departure we pulled the sails out and noticed that there was a rip in the genua. Also the main sail didn't fully roll out, due to a rip in that also. It got stuck at the upper spreader. Since this was on Saturday (weekend) I didn't report it to the Charter Company. I reported it on Tuesday. When we got back to the base both the boat owner and base manager, Jovana, was very unpleasant. Neither of them were sorry for us but both were very sure that we need to pay for the sails (repairs). That because I reported it too late. In the end I paid for the repairs, even if the damaged was already there when we got the boat. At least we had nice weather, and a nice crew.

Septembre 2024, Lavrio, Grèce avec un Beneteau Oceanis 50 Family

La Société d'affrètement a répondu à cet avis 08.10.2024

Our point of view is assumed in the response of the client. The damage on the sails were indeed reported on the fourth day of their cruise (Tuesday, while the charter commenced on Saturday). We had informed the charterer that since we could not open the sails in the port (due to the strong winds), they should report any issues as soon as they opened the sails. It is inaccurate that they did not contacted us on Saturday, because it was weekend, since we are available for support any day and time. During check-out, when we asked the charterer why he informed us with delay, they claimed to us that they did not open the mainsail because of strong wind, they only opened the genoa. Obviously, there is a discrepancy regarding their claims in their review below.

Regarding the cleanness of the yacht, the charterer did not report anything during check-in, neither during check-out of the yacht. We take the matter of cleanness seriously and we give a lot of effort to deliver the yacht clean and tidy to our clients. In case there are details that our personnel missed and they are noticed by the check-in team or the charterers, the staff immediately returns to the yacht to finalize cleaning. 2 weeks after the charter, how can we accept comments about the cleaning? Nevertheless, we will communicate the charterer’s comments with our team, as we always wish to improve the state of our yachts and our services.

Regarding the comment that our Team was unpleasant. We cannot accept this either. We maintain our professionalism during check-in and out, offering advice about the yacht and the destinations. During check-out, there is definitely stress to complete the checks within the tight timeline (as there are less than 3 hours available, from return of the yachts to the dusk, for checking the yachts).

We informed the charterer that he had ripped the sails and then he started arguing with us, claiming that this was the condition that yachts were delivered to them. I think it was then that we were assumed to be unpleasant. I must clarify that it is impossible to deliver damaged sails to our charterers, for the following reasons:

Yachts are investigated upon their return to the port. Checking the sails is one of the most important tasks of the check-out. The specific yacht had returned from previous charter exactly a day before the new charter (under discussion) started.

In case we identify a damage on any sail, we must immediately repair it, or it could damage the conditions of the whole new charter. We are sailors, we know that people charter the yachts in order to enjoy sailing, so a damaged sail could ruin the whole next charter. It is impossible to accept it.

Even if we assume that we ignored (e.g. we didn’t see) a damage in one of the sails, how could we have missed to ignore damages in both sails? This is not possible; we run a base of 5 yachts in Lavrion, if we missed o obvious damages, we would never have made it to October. I am afraid that the damages on sails took place during the specific charter, despite the opposite arguments of our client.

I am sorry about the negative feelings after their holidays, but since they caused those damages, they had to pay for their repair.

I remain at your disposal for any further information.

Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.

H

Herbert

September Törn!

Top Vercharterer, kompetent, hilfsbereit und freundlich, Basis mit viel Platz zum Be-und Entladen, Top Schiff, wir kommen auf jeden Fall nächstes Jahr wieder!

Septembre 2024, Trogir avec un Lagoon 42

S

Simon

War ein schöner Urlaub mit gutem Service!

Sehr freundliches Team! Der Base Manager Marin Kulaš ist äußerst kompetent und kümmert sich um schnelle Problemlösungen. Hatten nach ein paar Tagen ein kleines Problem, weil ein Zylinder bei dem Aussenborder plötzlich nicht mehr zündete- dadurch schlechtere Leistung momentan. Das kann halt passieren- wurde aber prompt angeschaut und repariert. Auf jeden Fall zu empfehlen!

Septembre 2024, Biograd, Croatie avec un Beneteau Antares 8 OB

La Société d'affrètement a répondu à cet avis 08.10.2024

Thank you for providing the clients feedback.
We are very happy and pleased to hear Mr. Simon and team enjoyed their charter
and that they are satisfied with our service.
It is in our interest to provide the best service and assistance possible and have satisfied customers!
Hope we will have the pleasure to host them again!

Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.

L

Luigi

Ottima accoglienza tranne…….

Il signore che ci ha fatto il check in é poco disponibile e molto scontroso direi antipatico. La barca aveva il motore del tender senza olio per cui inutilizzabile, le batterie di servizio completamente esaurite, dopo meno di mezz’ora era necessario accendere il motore anche navigando a vela altrimenti eravamo completamente senza strumenti. In compenso la signorina che ci ha ricevuto in ufficio é molto carina e disponibile.

Septembre 2024, Capo d'Orlando avec un Bavaria Cruiser 41 /3cab

G

Giuseppe

Non è più la vela di una volta

Barca comodissima, funzionante, Staff gentile, procedure rapide. Attrezzatura barca sotto il minimo: quasi nessun attrezzo, niente moka, niente tagliere... Detto questo ormail le barche sono camper con le vele (con poca vela). Manovre automatizzate, nulla o quasi da fare e con meno di 10 nodi di vento bisogna andare a motore. Rassegnarsi.

Septembre 2024, Portorosa, Italie avec un Beneteau Oceanis 51.1

Lutz

Sehr professionell

Sehr professionelle Base. Kompetentes Management. Neues und gut gepflegtes Boot. Sehr schönes Segelgebiet um Inseln Stromboli und Vulcano.

Septembre 2024, Portorosa, Italie avec un Dufour Yachts Dufour 470 - 4 + 1 cab.

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