Témoignages de clients
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Juin 2017, Trogir avec un Lagoon 39
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Avril 2017, Saint Raphael avec un Leopard 39 PC
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Juillet 2017, Sukosan avec un First 265
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Juillet 2017, Cannigione avec un Dufour 425
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Juillet 2017, Scarlino avec un Bavaria 46 Cruiser
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La Société d'affrètement a répondu à cet avis
01.09.2017
Cette réponse représente l'opinion personnelle du représentant de la société d'affrètement et non de Marenauta.
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Mai 2017, Genova avec un Sun Odyssey 32
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Un maximum de choix
Plus de 19000 bateaux
Plus de 1000 destinations
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Service clientèle
L'assistance est fournie avant et après vente
Assurance
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We have just received the complaint of the client and we would like to answer to it.
I have just talket to my colleague who welcomed the client at the base, Paola, and she has just confirmed me that the plotter was not properly working, so it was nexessary to bring it to maintanence. Unfortunately it was not delivered on time for client's charter. So, we provided him with an I pad with Navionic, so the client was able to sail without any problems. We are sorry that we were not able to provide the client with the plotter, but we found a valid alternative to it, giving him the I pad.
As regards the outborder, Paola confimed me that it gave some problems to the client. Paolo and Gabriele helped him, as the client self said, but, as the outborder was not working perfectly, we have provided to refund it. In fact, while the client was in the Elba, he broke the propeller of bow thruster, causing a damage of 200 €. Because, he had the problem on the outborder and he was not able to use it and the cost of it was 100 €, we only made him paid for the damage 100 €, refunding this way the cost for the outborder.
I hope you can appreciate our afford for the client, who was anyway satisfied of the charter when he disembarked.