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Comentarios de nuestros clientes
P
Peter
Schönes Boot aber schlechter Zustand.  
Das Boot war schlecht gewartet und mangelhaft. Der Basisleiter und seine Crew bemühten sich die Mängel abzustellen, was jedoch nur teilweise gelang. Meine Überprüfung des Bootes bzw. Feststellung von Defekten auf See ergab jedoch folgende Mängel (nicht vollständig, „Kleinigkeiten“ wie fehlender Wasserkessel, schmutziges Geschirr, etc. sind hier nicht enthalten): - Wartung der Rettungsinsel seit 1/2 Jahr (04/2024) abgelaufen - Signalhorn am Mast defekt, keine Alternative an Bord + Für die Crew (5 Personen) nicht ausreichend Harnesses und Lifelines an Bord + 2 Relingsdrähte mit fehlender Sicherung (Splinte) - Echolot zeigt 7 m Tiefe bei gelotet 3,35 m, also viel zu viel (!) + Keine Papierseekarten an Bord - Keine Bedienungsanleitung für Plotter vorhanden + Benzinkanister für Außenborder undicht, auslaufendes Benzin - Bugstrahlruder defekt, nicht benutzbar + Motorölstand unter Minimum - Decklight defekt - Logge funktioniert nicht, mit Seepocken zugewachsen - Naht am Achterliek der Genua (Trimmleine) auf ca. 1,5 m offen - oberste Trittstufe des Niedergangs delaminiert und „weich“, während des Törns dann (an-)gebrochen - Luke Vorschiff bei überkommendem Wasser undicht + Kühlschrank mit Schimmelbefall - Ausrüstung gem. Ausrüstungsliste unvollständig (Keine Pütz/Schwamm, Taschenlampe, Kaffeekanne, . . . ) Das zeugt natürlich von einem katastrophalen Wartungszustand des Bootes - im Gegensatz zu der Zusicherung des Basisleiters, daß alles in Ordnung sei bis auf die eine Toilettenspülung !! Positiv war, daß das Team der Basis in Izola ausgesprochen freundlich und kooperativ war, die mit „+“ bezeichneten Mängel wurden behoben, das Boot teils nachgereinigt. Dennoch ist ein solcher Übergabezustand an Chartergäste, die normalerweise keine Profis sind, mit dieser Vielzahl von Sicherheitsmängeln NICHT AKZEPTABEL.
Septiembre 2024, Izola, Eslovenia con un Elan Impression 45.1 - 3 cab
 
V
Victoria
My 16tn charter was definitely the worce of all.  
Bad weather, technical problems with the boat, the company's work model, and the local rules made me work hard nonstop. In the end, exhausted, I started to make mistakes. Never again will I rent from a company with a rating as low as 1.3, and I will never sign up for chartering a surveyed boat again. While it's reasonable to follow the rules—such as not trespassing in forbidden areas, keeping the batteries charged, and avoiding overcranking the engines—the experience was ruined by the wrong setup and constant technical issues, which risked/caused us tresspassing these rules. The electrical system malfunctioned, with systems like the toilet pumps or watermaker turning on by themselves or stucking in working mode, and the only way to stop them was by pulling the fuse. There were no sound alerts for the batteries (a feature present on all the other boats I’ve sailed), which is essential for preventing the battery drain. It all made following the requirements over some of the surveyed systems hard or impossible and made me and my crew very nervous. The person who conducted the technical briefing was incompetent and gave incorrect answers to my questions. I had to raise my voice to demand another employee, who did not speak English, but managed to answer my question, essential for fulfilling the charter's requirements. Once we set off,technical problems arose due to an improperly configured electrical system. There was no way to get immediate help (no text channel to communicate with a techniscian). I had to file a support ticket, and to get a technician onboard, we would have had to pay €400 to €900, depending on the urgency, and wait half a day to a full day, as if the problem were our fault. As a result, my crew and I spent hours fixing the sewage system under the sink (which at first day turned out to be clogged), resolving electrical issues, and dealing with water system leaks. The sails were also rigged incorrectly, causing us to miss out on good wind. After rerigging them, the sails worked fine for the rest of the trip though. Overall, disregarding the electrical and water system issues, the Bali 4.3 Hogwarts was a good boat, with perfect interiors, well-rigged sails (after our adjustment), good engines, perfect steering and a slightly glitchy but generally reliable chart plotter.
Septiembre 2024, Porto Rotondo con un Bali Catamarans Bali 4.3
 
La empresa de alquiler respondió a esta opinión 22.10.2024

Dear Victoria,

 

Thank you for sharing your experience.  At Yachting in Sardinia we always value the feedback of our customers and take seriously any concerns expressed.

Having said this, we are sorry to note that you missed a very important detail in your feedbackI would like to point out that you sent us the technical assistance ticket via email on 03/10 at 10.30pm and when we contacted you, on the morning of 04/10, you were sailing in the Cala Coticcio area. In fact, you contacted us because, due to the grounding caused by navigation in prohibitive contract conditions which led to a serious grounding and which caused, among other things, serious damage to the vessel, there has been the necessity of the intervention of the Port Authority and of the other transport support to provide you with assistance. As you can well understand all this cannot in any way be caused by problems with the inverter, the watermaker or the toilet, which you mentioned.

We therefore ask you to reconsider what you said because we were and are also ready to give you support in times of need during the grounding. the problems you highlighted in the ticket were already being managed before you caused the grounding but obviously they took a back seat given what happened.

I also remind you that today we are managing damage compensation with the third-party company, in addition to the Port Authority, which promptly rescued you to give you immediate assistance and avoid danger for the people on board

 

As for the battery alarm, which can be very annoying in the night hours, we have a much better Sea Tutor system which sends sms to the skipper every time the battery goes down the specific level.

 

As for the assistance cost you’ve mentioned we can’t really understand this, because you haven’t been charged ANY cost for technical assistance on the opened tickets.

 

Hope all this can help you to reconsider your feedback.

Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
H
Hubert
Sowas habe ich noch nie erlebt.  
Der sogenannte Hafen ist ein Schrottplatz für ausgediente Boote; es waren keine Duschen, keine Toiletten und kein Personal anwesend, welches immer nur telefonisch erreichbar war.
Septiembre 2024, Porto Rotondo con un Lagoon 380 S2
 
La empresa de alquiler respondió a esta opinión 22.10.2024

We are sorry that the client felt bad about his charter week.
The Marina is a natural paradise in the area and the online procedure for assistance make all the communications go faster and be more efficient.
We are sorry the client didn’t like the service and we hope we will have the possibility to make him change his mind.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
D
Dino
TROGIR-DUBROVNIK  
Ottima vacanza con una Bavaria 56 dall'abitabilità eccezionale. Qualche problema per la tenuta degli oblo che lasciavano passare acqua e stavano in sede con lo scotch (fornitoci dal Charter). Anche la pulizia della barca, quando ci è stata consegnata, non era certamente delle migliori Abbastanza costosi gli ormeggi nei Marina (...a Slano per una notte ci hanno chiesto 200,00 euro). Per il resto ...tutto ok Dino Artusi
Septiembre 2024, Trogir, Croacia con un Bavaria Cruiser 56 - 5 + 1 cab.
 
W
Wulf
Sehr guter Service!!!  
Es hat alles super und unkompliziert funktioniert. Danke! Sehr gerne wieder...
Septiembre 2024, Can Pastilla, España con un Fountaine Pajot Isla 40
 
S
Stefan
Alles gut  
Sehr schönes Revier. Boot in gutem Zustand mit kleineren technischen Problemen. Service der Charterfirma gut
Septiembre 2024, Lefkas con un Lagoon Lagoon 40 - 4 + 1 cab.
 
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