Dear Marenauta team, hello!

I appologise for my late reply but I was in Paris for the boat show and therefore got only now to this.

I will tell you my part of the story and than you can decide wheater to publish this negative and incorrect comment of your client or not.

It was agreed that the clients can return their boat later on Saturday than usual - at 10 AM instead of 8.30.

The client returned the boat at NOON!!!!!

They came back into the marina between 11.30 and 11.45 and than came to my office at noon.

First they have claimed that they went to Milna on island Brac and there Mr. Mattioli sliped and fell and had to go to see a doctor and showed me some bruises on his rips - which were a few days old and certainly not fresh.

They kept laying and laying to me, as an excuse why they didn't return their boat in agreed time - I let them do that for a while and than when they were done - i have showed them the exact route they took as we have on our boats trackers and I can check at any time where is my boat and which route he took.

So, I have showed them that they started that morning at 8 AM from Hvar and drove directly to aci marina Split without stoping anywhere...PLEASE CHECK MY PRTSC BELOW

At that moment they shut up and were shocked and started talking to each other - damm'it, we didn't know they can track us. And than they payed.

I had an early check-in scheduled for that boat (means the boat is to be ready for the check in at 1PM)…as you can immagine - since they have arrived at NOON I had to return the money I have charged from the next client for an early check in and had an unsatisfied client and had to deal later with his claim and loose time explaining to an agent why we weren't able to deliver the boat to the client at 1 PM, as agreed.

I have charged the client the amount - according to our chartering conditions - for beeing late up to 3 hours.

Beside that, they didn't - of course - had the full fuel tanks, there were 40 liters missing so we had to loose our precious time on Saturda on that as well - adn I didn't charge them 150 eur penalty for non returning the full fuel tanks - which is also stated in our chartering conditions and on our check IN list.

In riferimento alle lagnanze del cliente questo é quanto ci sentiamo di replicare:

La batteria, di un solo anno di vita, é stata scaricata da lui per un cattivo utilizzo. Ció restando gli é stato rimborsato l'intero costo sostenuto.

La vela se pur vecchia era sana ed é rimasta sicuramente impuntata in qualcosa. Nel dubbio abbiamo rimborsato il 50% delle spese di riparazione.

La presa 12V funzionava perfettamente, solo che il cliente non aveva acceso l'interruttore. Quando ha telefonato per lamentarsi gli era stato fatto notare e da allora la presa ha funzionato (!)

Per l'acqua troppo calda che usciva dalla doccetta, bastava aspettare circa 10 secondi perché si raffreddi e di questo era stato avvertito.

Infine, circa la competenza del charter non mi sento di replicare, dopo quindici anni di charter ci riteniamo più che soddisfatti del nostro lavoro avendo ricevuto questa sola recensione negativa che peraltro ci risulta totalmente ingiustificata. I nostri clienti abituali, e non, sanno perfettamente come lavoriamo.

Cordiali saluti / Best regards.