Reviews | Marenauta

P

Paolo

Capraia

Belle giornate bel vento

October 2021, Salivoli with Jeanneau Sun Odyssey 449

D

Dario

Mai più Salona 44

Solo la voglia di fare vacanza ci ha convinti a non rinunciare subito. Appena saliti sulla barca ci ha ha accolti una puzza di fogna terribile: bagno intasato. Per cercare di sistemarlo 1 ora di ritardo per il check-in. Durante la vacanza, ancòra rotta, tavolo della dinette rotto, frigorifero completamente non funzionante, bagni troppo piccoli di cui 1 non disponibile. Sicuramente una barca non adeguata alla navigazione e personale della marina poco attento.

September 2021, Kastel Gomilica with AD Boats/Salona Salona 44

The Charter Company responded to this review 20.10.2021

Thank you for your feedback.

We are really sorry to hear that the client wasn't satisfied with the condition of our boat and his holiday.

First of all , we will look back on the comment that the client has forwarded regarding the boat condition.

Salona 44 is 4 cab. sailing yacht, ideal choice for lovers of sailing whose original pictures the clients can find on our website before they decide to book it. According to the comments of the client and his feedback, we got the impression that very probably the client didn't sail in past on Salona boats.

The table in cockpit is an original table of Salona 44 and please note that the boat that is more than 10 years in charter.

Further, regarding the early check in that the client has mentioned we confirm the following, after we have discussed in detail with our technical team. Because of the blocked toilet (which was blocked by the guests from week before) , early check in that the client has booked has prolonged a little bit - but , we as a company have offered a compensation. In other words, upon their return, the clients didn't refuel the gas tank (although it is obligatory) and we decide not to charge them because of early check in - I suppose the client didn't inform you about that.

Also, in charter , you cannot guarantee the early check is since you cannot predict the situations and you cannot know in what condition the boat will come back - that is why we prefer payment directly in our base.

Regarding the fridge, our technical team didn't receive any info about that - our technical team is on disposal for the clients, if they need anything during their sailing. Of course, if they aren't informed , they also cannot assist them.

Since we have noticed that the client has rated almost everything with low grades , even our region, sailing area, coast and sea , we really consider that this kind of feedback shouldn't have a place.

The comments of the client are not supported by the real facts and we don't consider them adequate ; therefore, unfortunately we cannot take them into account.

I believe you understand us and our position.

We really appreciate the feedback of our clients, even when they aren't so good, to improve our business and to motivate ourselves even more, but in this case, we don't consider it justified.

This response is the subjective opinion of the management representative and not of Marenauta.

Arturo

Navegando por Magdalena

Un lugar muy recomendable. Muchos fondeaderos, puertos con encanto y playas fabulosas. Fuimos en julio y estaba muy masificado pero no tuvimos problemas en encontrar atraque.

July 2021, Cannigione with Lagoon 400S2

The Charter Company responded to this review 13.10.2021

Thanks for the feedback. We are happy that the client was satisfied about his charter

This response is the subjective opinion of the management representative and not of Marenauta.

C

Christian

Sehr empfehlenswert!

Das Boot und das Team von Charter war bisher eine der besten Vercharterer. Bereits bei Ankunft lief alles reibungslos und unkompliziert ohne nerviges warten. Sehr empfehlenswert.

September 2021, Novi Vinodolski, Croatia with Jeanneau Sun Odyssey 33i

A

Anonymous

Unkompliziert

Alles hat wunderbar geklappt und war recht unkompliziert. Das Boot war in einem ordentlichen Zustand. Die Küchenausstattung war teilweise sehr zusammengewürfelt und die Sicherheitsausrüstung war auch nicht ganz vollständig. Für einen Sommer Urlaubstörn aber in Ordnung. Das Parken mit dem Auto kann in Pula ein Problem sein, vorher klären!

September 2021, Pula with Elan 384 Impression

B

Bostjan

Bavaria 44/Sukosan

Vse 5...Thank you

September 2021, Sukosan with Bavaria Bavaria 44

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