Reviews | Marenauta

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Claudio

Trogir

La barca era in ottime condizioni Discretamente pulita ed attrezzata Buona esperienza, grazie.

August 2021, Trogir, Croatia with Lagoon 450 F

Oliver

Upgrate

Haben ein Motorboot Jeanneau NC 33 gebucht. Das Boot hatte aber wohl Probleme mit dem Motor und haben deshalb eine Jeanneau Leder 36 bekommen. War Top!!

October 2021, Trogir with Jeanneau NC 33

Omar

Estate d’Autunno

Un weekend fantastico! Organizzazione perfetta e personale molto qualificato e professionale. L’agenzia di Charter una graditissima sorpresa. Barca in condizioni perfette, pulizia al top, molto bene. Consigliatissimo!!!

October 2021, Nettuno with Jeanneau Sun Odyssey 349

Bruno

Splendido week end

Bella barca, ben tenuta e completa di tutto. Servizio al marina perfetto e eccellente servizio per la ricerca e prenotazione della barca.

October 2021, La Spezia with Oceanis 45

The Charter Company responded to this review 03.11.2021

Gentile Bruno, è stato un piacere averti a bordo della nostra flotta e siamo molto contenti di leggere il tuo commento.

Ci auguriamo di rivederti presto a bordo.

Buon vento!

This response is the subjective opinion of the management representative and not of Marenauta.

Roman

Happy

Alles war tiptop. Wir sind voll zufrieden

September 2021, Lefkas with Bavaria 34 Cruiser

Franz

Sehr windiger Törn

Lavrio ist sehr gut als Ausgangshafen für Törns in die nördlichen Kykladen oder Euböa. Die Olympic Marina halte ich hier für besser, da deutlich ruhiger, als den Stadthafen von Lavrio.Die Check-In und Check-Out Prozedur von Charter mittels App die man herunterladen muss hat mir nicht gefallen.

August 2021, Lavrio with Jeanneau Sun Odyssey 439

The Charter Company responded to this review 02.11.2021

We apologise for the inconvenience.

For Us, customer satisfaction is of utmost importance and our goal is to offer the best vacation for your clients while making the booking & check-in experience easy.

While we wish, you had a better experience, it is feedback like this that we learn from and use to improve.

We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.

For the inconvenience caused, we are sorry.

The safety and comfort of our guests is a priority and such service is an unavoidable necessity.

This season we used the App in order to make the contactless Check-in

We understand that you might did not like the App for the digital check-in.

However this was for us important due to covid and a contactless check-in is for all of us better.

Next season we will offer both check-in procedures optional. So the client can decide to use either the traditional check-in or the new digital check-in.

If you give us a chance to earn back your trust, I can assure you that your next sailing experience will be will be perfect.

This response is the subjective opinion of the management representative and not of Marenauta.

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