Reviews | Marenauta

S

Serena

Crociera Croazia 2022

Purtroppo quest'anno non ci siamo trovati troppo bene con la barca scelta, al momento del check in (avevamo chiesto il check in anticipato) ci è stata consegnata un barca poco curata, c'erano diverse cose che non andavano:il bimini aveva le zip rotte, il tambuccio rotto che non si poteva inchiavare, il serbatoio del carburante che non si riempiva, la pompa dell'acqua che si è bloccata il 3 giorno, il bagno di prua che scaricando male mandava cattivo odore, il tender aveva gli scalmi rotti ed era bucato facendo entrare acqua, la biancheria per il 7 passeggero assente (l'abbiamo dovuta richiedere più volte). Di norma scegliamo barche abbastanza nuove proprio per non avere problemi, questa aveva solo 3 anni, ma era tenuta male.per il prossimo anno preferirei una società di charter diversa.

August 2022, Kastel Gomilica, Croatia with Elan Impression 40

V

Valter

Problemino tecnico

Barca in linea con le aspettative, purtroppo un piccolo impasse, alla partenza è stata buttata una salvietta biodegradabile e compatibile con le fosse biologiche nello scarico del WC, errore di un ospite non avvezzo agli usi e costumi delle imbarcazioni. Chiamata l'assistenza al molo, un incaricato è arrivato prontamente per risolvere, ma ahimè il problema non è stato risolto. Richiesta da parte del responsabile 150 € pagate all'istante. Purtroppo per la durata della settimana il wc è stato inutilizzabile. Alla restituzione della barca hanno sistemato subito l'inconveniente........

August 2022, Zadar with Holland Boats Atlantic 37

The Charter Company responded to this review 21.09.2022

The toilet was full of wet wipes.

One of our guys has spent 3 hours to clean the toilet.

At the end of the story we have had to buy new motor which cost 400,00 eur and the client has paid only for cleaning 150,00 eur.

Thank you.

This response is the subjective opinion of the management representative and not of Marenauta.

R

Robert

Nur zu Empfehlen

Die Ankunft in der Marina war sehr gut durchplant und das Boot im einem Super zustand!!!

July 2022, Nikiti, Greece with Dufour Yachts Dufour 56 Exclusive - 4 + 1 cab.

S

Sebastian

Betrügerische Nachzahlungs-Forderung von YACHTCHARTER

Wir wurde Opfer von betrügerischen Nachzahlungs-Forderung seitens Yachtcharter. Nach dem der Check-Out am Freitag ohne Beanstandungen abgeschlossen hatten und wir bereits OK bekommen haben das alles in Ordnung sei (inklusive OK vom Taucher) mussten wir beim Verlassen des Bootes am Samstag eine Nachzahlung leisten (von der Kaution abgezogen ohne Möglichkeit des Einspruches) Aufgrund von dubiosen Anschuldigungen betreffend Schäden an der Schiffsschrauben, welche beim Check Out am Freitag nicht vorhanden waren. Yachtcharter ist unseriös und für uns auf der Black-List.

August 2022, Vodice, Croatia with Beneteau Oceanis 46.1 - 4 cab.

The Charter Company responded to this review 19.09.2022

We are very sorry that the client is unsatisfied with our service and that he thinks that we made the payment without him being aware of the situation.
Since the client has already sent a complaint through you, to which we responded on August 18, 2022. year, we think it is not out of place to repeat the chronology of this case:
At the check out, the diver inspects the underwater part of the vessel. On the vessel Saturn, a rope was observed wrapped around the propeller. A diver was taking pictures of a coiled line and had to remove the line. The rope was very deeply tangled in the shaft so that the diver had to remove the propeller, untangled the rope and put the propeller back. He charged us for that service since we don't have our own diver, but we use him from the service, since in the ACI marina Vodice it is not allowed otherwise. We charged the client the amount = HRK 975, which is what the diver charged us. The client was warned at check out about this problem, but he denied it despite the photos that he did not want to look at at all.
We also sent photos in our first reply.
The base acted completely correctly and we consider the guest's dissatisfaction unjustified.

This response is the subjective opinion of the management representative and not of Marenauta.

A

Aude

Great trip on a great boat

Although difficult weather conditions, we had an amazing time thanks to the well managed organisation of the trip in advance with Marenauta, the quality of the boat, and the great assistance of the charter company

August 2022, Portisco with Dufour Yachts Dufour 460 Grand Large

U

Urban

Odlično

Ogromno doživeli in videli

August 2022, Sukosan with Jeanneau Merry Fisher 1095 FLY

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