Rent Boat April 2024 - Crazy additional costs + no refund for delays
My team of four sailors recently rented a Dufour 360 sailboat from Yachting in Sardinia, departing from Portisco. While the natural beauty of Sardinia greatly enhanced our sailing experience, certain issues with your services significantly impacted our overall satisfaction.
Positive Highlights:
- Crossing to Boniface, France, was breathtaking.
- Anchoring near the island
- Cruising alongside dolphins.
However, our enthusiasm was dampened by several service-related issues that we encountered:
Technical Problems:
We experienced issues with both the anchor and the pump, which delayed our departure from the harbor. Consequently, we lost one of our seven sailing days. Despite this inconvenience, we received no apology or compensation for the lost time.
Excessive Additional Pricing:
- Charged 90 EUR for a 20-minute taxi ride
- Charged 85 EUR charge for a 30-minute wait at the supermarket (???)
These experiences suggest that the agency prioritizes upselling services over ensuring a pleasant and hassle-free stay for its clients.
We advise the management of Yachting in Sardinia to evaluate these issues internally and consider making improvements. Addressing such concerns will undoubtedly enhance the overall customer experience.
This feedback is solely meant for the support team, not the technical team who did an amazing job. Grazie Pablo!
April 2024, Portisco with Dufour Yachts Dufour 360 GL
L
Libor
Corfu
We enjoyed holiday very good. Islands and sea is beautiful. We planning visit again.
This was an excellent experience. The charter base is run efficiently managed and manager as well as staff were friendly and ensured a smooth handover during check in and check out. I will consider to book again a trip from Pomer!
April 2024, Pomer with Elan E4
C
Christian
All great!
All excellent. nothing to complain. one jib sheet broke, but this was solved easily and new one was paid by the charter company. excellent service!
Hi, we had a perfect sailing vacation, taking the catamaran out of Guadeloupe north to Antigua and Barbuda and back again. We where two families, total of 9 persons, the boat was comfortable for all of us.
The charter was a very good experience. The website and technical support were impeccable. The condition of the yacht was perfect, all parts worked and were good quality.
April 2023, Portorosa with Lagoon Lagoon 40 - 4 + 2 cab