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The client was reprimanded for delivering the boat late on Saturday when he should have been back Friday evening and had to pay for a scratch on the rudder which he denied even though a divers report was given to him from the previous charter. The boat has 4star certification on Yachtbooker and good reviews from the charters before and after this client. If the windlass was defective the client would have informed us on the trip and we would have repaired it immediately. The same applies for the GPS. In fact no-one sails for 2 weeks on a charter yacht without GPS and windlass as he claims.
The reaction is probably due to the final charged on the card which is upsetting
Best regards
Laurence