Kundenberichte
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September 2014, Pula mit Bavaria 42 match
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Storm
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Another vacation with Marenauta. This time Cyclades. We had brand new boat, and again perfect service at Lavrion marina.
Unfortunately we had terrible weather. 3 days of terrible storm. One of those days, we were at the open see with 7 bofors, and wind gusts over 54 kn, and crazy waves. Sailing boats were forbidden to leave ports that day, but somehow we were there. In this hard sea, we had big problem. Some electrical instalation, and bow truster were out of order. In this critical moments we had very good communication with marina manager, Vasilis. He helped us to find a man for help, as well as to encuridge us to continue trip.
This was precious , it that moments when you don't see easy way out.
At the end, we had again exceptional reception in marina. I Have to mention that all cost of reparation, was accepted by agency!
We had perfect last night in Lavrion, and for sure we will go again!
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Mai 2014, Lavrion mit Sun Odyssey 469
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Oktober 2014, Salivoli mit Dufour 425
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Vacanza da sogno
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La barca Vico 30 era nuova, proprio di zecca, forse non è passato un mese quando è stata ritirata dal cantiere.
Ci siamo visti con l'armatore prima dell'imbarco, e ci ha lasciato un'ottima impressione, domandava circa le nostre rotte e sul programma delle vacanze.
Con la nostra sorpresa ci propose un'imbarcazione più grande Bavaria 39.... Dicendo che per le nostre esigenze sarà la soluzione assai migliore.
Pertanto con tanta sincerità ci aveva detto che vuole conoscere meglio il suo nuovo acquisto. Per questo motivo, finquando non finirà a testare, preferirebbe affittarla alle rotte più brevi.
Francamente sono rimasto sorpreso, e alla mia obiezione tipo "però non abbiamo i fondi per pagare la differenza" - rispose, che per lui conta più confort e sicurezza dei propri clienti, lasciando lo stesso prezzo e condizioni di noleggio.
Con atteggiamento così tanto responsabile e sincero mi sono incontrato per la prima volta :-)
(di solito gli armatori sono come sono, e lo sappiamo tutti.... però) - in questo caso vorrei dare al armatore non [5] ma [10] - se fosse possibile.
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Juli 2014, Agropoli mit Viko 30
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November 2014, Pula mit Bavaria 30 cruiser
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Der Charter Company hat diese Bewertung kommentiert
09.12.2014
Diese Antwort ist das persönliche Kommentar eines Vertreters des Charterunternehmens und nicht das von Marenauta.
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August 2013, Kotor mit Elan 434
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we are sorry, as we can recognise we have obviously somehow not met the expectations of the client. We thank you for the received feedback, which we will consider to improve our service.
From our point of view we can assure that, on Saturday the 1st of November, when overtaking the sailing boat, the client has not had comments or complains regarding the sailing boat or the cleanliness of it. This was moreover confirmed by the client's signature on the second page of the check-list.
Further, the client has not contacted us during the days of his sailing trip nor until the check-out on Monday, the 3rd of November. During the check-out procedure one of our charter base personnel recognized that the boat's toilette was blocked. This was not reported by the client beforehand.
Mostly due to the client was not willing to recognise malfunction of the toilette caused by their use of it, the toilette pump and the piping was disassembled in the client's presence and determined that the toilette was blocked by too much paper. This repair of the toilette was by the check-out also paid by the client, what is also confirmed by teh cleint's signature in the check-list by the check-out.
Herewith we are sending the check-and crew-list, as well as also two photos of the referring sailing boat Bavaria 30cr.
We hope for your understanding.