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Thank you for this feedback.
We are sorry to hear clients were not happy with boat’s condition and our service.
There were no bigger issues during this charter week – they’ve had an issue with jib and anchor remote control which we have fixed on Sunday, immediately after they reported it (within 24h, as per our charter conditions).
Since they were not so happy on the check out, they agreed with our base manager that we refund them amount paid for outboard engine, as a compensation.