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Avgust 2024, Palermo s plovilom Bavaria Cruiser 46 (8+2 berths)
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Charter družba je odgovorila na tvoje mnenje
09.09.2024
Ta odgovor predstavlja osebno mnenje predstavnika charter družbe in ne mnenje Marenauta.
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Charter družba je odgovorila na tvoje mnenje
09.09.2024
Ta odgovor predstavlja osebno mnenje predstavnika charter družbe in ne mnenje Marenauta.
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Dear Customer,
We regret that the perception of our service was not the usual high level that our customers have.
It's really complicated to give a response to a comment of this type that describes a less than credible situation, otherwise it won't be explained how you were able to accept the boat.
It can happen in delicate vehicles such as boats in full season that something is not 100% or that there is small damage caused by previous customers and we are the first to do self-criticism to improve our service more and more every day to always do better but to Faced with a generic review like this, we can only be sorry for the perception of the customer who could have simply notified the problems during check in so as to fix everything before departure.