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Giovanni

Soggiorno a sukosan

Ho solo 2 appunti da fare alla compagnia di charter: - la cuscineria è una cosa importante per il comfort durante una crociera...non si può sostituire la cuscineria originale di una barca nuova con delle "saponette" - cabina di prua maleodorante per odore proveniente dal WC di pua.

Avgust 2024, Sukošan, Hrvaška s plovilom Dufour Yachts Dufour 470 - 4 cab.

Charter družba je odgovorila na tvoje mnenje 24.09.2024

Regarding the comfort of the boat and the cockpit cushions that the client received, we agree that they are not as comfortable as the original one. We are sorry if he expected more luxurious equipment, but on our website, as well as on the agency's website, there are pictures and a description of the boat that correspond to the actual condition, and we believe that the client was timely informed about the inventory and equipment of the boat. After we consulted with the base manager and the technical staff who were in direct contact with the clients during the handover, we received information that at one point an unpleasant smell was felt on the ship from stagnant water in the pipes and not from full waste tanks. After the client complained about the unpleasant smell, the staff at the base immediately intervened and solved the problem.
The practice is for clients to fill in the feedback they leave for us at check-out so that we can see their impressions and ratings for our service. We always try to make it at the highest level, respecting the standards we have set and which we believe will meet the client's expectations. Unfortunately, the client did not leave a completed feedback, and we are sorry for that, because in this way we would have had the opportunity to clarify his dissatisfaction and the relatively bad rating related to the "Charter" section. The rating 3/5, which refers to the helpfulness of the employees, their kindness and assistance, is not what we can be satisfied with, because we believe that this service must be unquestionable and at the highest level. If there were any omissions or the client felt unkindness or unprofessionalism from our staff, we apologize for that.

Ta odgovor predstavlja osebno mnenje predstavnika charter družbe in ne mnenje Marenauta.

Anonimen

Esperienza positiva

La barca era in ordine, il personale gentile e disponibile. Consigliato

Avgust 2024, Salerno, Italija s plovilom Beneteau Oceanis 40.1

Brigitte

Sehr schönes Segelboot und guter Service im Hafen

Wir hatten für 2 Wochen eine Beneteau Oceanis 38.1 gemietet. Bei der Übergabe war das Boot in tiptop sauberen Zustand. Nachdem sich am 2. letzten Tag der Motor zeitweise verabschiedete, gab uns die Marina einen super Service. Wir kommen sehr gerne wieder.

Avgust 2024, Pulj, Hrvaška s plovilom Beneteau Oceanis 38.1

Stefania

Bellissima vacanza

La barca ha risposto pienamente alle nostre esigenze ed aspettative. Particolarmente apprezzati il frigo, capiente e funzionale e la scaletta sempre pronta e a prova di bagno. La sola nota un pochino meno positiva va alla dinette, o meglio, ai cuscini per trasformarla in letto, non adatti e sufficienti per 2 persone. Per fortuna è servita ad una sola persona. Per il resto tutto perfetto, grazie anche ai luoghi incantevoli che abbiamo visitato (Unjie, Susak, Lussino, parte dell'Istria).

Avgust 2024, Pula s plovilom Dufour 382 Grand Large

Nicole

Settimana in barca con gli amici

La barca era spaziosa, ben tenuta per essere fine stagione e dotata di tutti i comfort necessari per una crociera rilassante perfetta per un gruppo di amici. IG: @letmesail360

Avgust 2024, Salerno, Italija s plovilom Beneteau Oceanis 45

Krunoslav

Ganges

Odlično iskustvo s brodom i zaposlenicima charter baze i chartera.

Avgust 2024, Rogac s plovilom Beneteau Oceanis 50 Family

Charter družba je odgovorila na tvoje mnenje 17.09.2024

Hvala vam puno na povratnim informacijama.

Uvijek mi je drago čuti da su naši gosti uživali u odmoru na našem brodu 😊

Veselimo se njihovom ponovnom dolasku u Rogač sljedeće godine.

Slobodno se javite kada počnu planirati svoj sljedeći odmor u Rogaču, stojim vam na raspolaganju.

Ta odgovor predstavlja osebno mnenje predstavnika charter družbe in ne mnenje Marenauta.

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