La fortuna non è sempre disponibile, i primi 3 giorni praticamente fermi in porto a causa del brutto tempo, ma il resto della vacanza molto bella del resto la Sardegna è fantastica.
Per quanto riguarda l’excess 11 sono rimasto deluso la scarsa visibilità causata dal basso posizionamento dei comandi, nonché dal fatto che le manette dei motori si trovano solo sul lato di dritta impedisce la visibilità della fiancata di sinistra e in fase di ormeggio da molto fastidio.
Durante il noleggio abbiamo avuto 2 inconvenienti, primo le batterie di servizio a fine vita, secondo strappo alla randa dovuto ad usura, penso che con controlli più accurati si sarebbero potuti evitare, questo ci ha causato una riduzione del nostro programma in quanto abbiamo dovuto sostare 2 volte per ricevere assistenza che per altro abbiamo apprezzato, per il primo inconveniente ci è stata offerta una notte in porto per permettere la sostituzione delle batterie che ci ha fatto deviare dalla nostra rotta e per il secondo abbiamo aspettato in rada l'arrivo di un gommone di servizio che ha effettuato l'operazione.
Ho solo 2 appunti da fare alla compagnia di charter:
- la cuscineria è una cosa importante per il comfort durante una crociera...non si può sostituire la cuscineria originale di una barca nuova con delle "saponette"
- cabina di prua maleodorante per odore proveniente dal WC di pua.
Charter družba je odgovorila na tvoje mnenje
24.09.2024
Regarding the comfort of the boat and the cockpit cushions that the client received, we agree that they are not as comfortable as the original one. We are sorry if he expected more luxurious equipment, but on our website, as well as on the agency's website, there are pictures and a description of the boat that correspond to the actual condition, and we believe that the client was timely informed about the inventory and equipment of the boat. After we consulted with the base manager and the technical staff who were in direct contact with the clients during the handover, we received information that at one point an unpleasant smell was felt on the ship from stagnant water in the pipes and not from full waste tanks. After the client complained about the unpleasant smell, the staff at the base immediately intervened and solved the problem. The practice is for clients to fill in the feedback they leave for us at check-out so that we can see their impressions and ratings for our service. We always try to make it at the highest level, respecting the standards we have set and which we believe will meet the client's expectations. Unfortunately, the client did not leave a completed feedback, and we are sorry for that, because in this way we would have had the opportunity to clarify his dissatisfaction and the relatively bad rating related to the "Charter" section. The rating 3/5, which refers to the helpfulness of the employees, their kindness and assistance, is not what we can be satisfied with, because we believe that this service must be unquestionable and at the highest level. If there were any omissions or the client felt unkindness or unprofessionalism from our staff, we apologize for that.
Ta odgovor predstavlja osebno mnenje predstavnika charter družbe in ne mnenje Marenauta.
A
Anonimen
Esperienza positiva
La barca era in ordine, il personale gentile e disponibile. Consigliato
The practice is for clients to fill in the feedback they leave for us at check-out so that we can see their impressions and ratings for our service. We always try to make it at the highest level, respecting the standards we have set and which we believe will meet the client's expectations. Unfortunately, the client did not leave a completed feedback, and we are sorry for that, because in this way we would have had the opportunity to clarify his dissatisfaction and the relatively bad rating related to the "Charter" section. The rating 3/5, which refers to the helpfulness of the employees, their kindness and assistance, is not what we can be satisfied with, because we believe that this service must be unquestionable and at the highest level. If there were any omissions or the client felt unkindness or unprofessionalism from our staff, we apologize for that.