Il peggior charter con cui fino ad ora abbiamo avuto a che fare. Già il check-in è iniziato in maniera problematica, con l'addetto molto frettoloso e poco incline alle nostre domande.
La barca inoltre è in cattivo stato di manutenzione. Le principali manovre risultavano durissime e le cime non scorrevano bene. Il fiocco per essere arrotolato aveva bisogno del winch. I reef non scorrevano liberamente. In cabina c'era uno specchio rotto, uno sportello pericolante ed un fondo di un mobiletto divelto. Le batterie servizi erano completamente esauste e duravano poche ore. I filtri del troppo pieno delle acque nere erano completamente otturati. Il frigo non raffreddava in quanto aveva buona parte delle guarnizioni mancanti. Il segnavento in testa d'albero si bloccava. Il pistone dello specchio di poppa era completamente rotto e per alzarlo ed abbassarlo ci voleva uno sforzo sovraumano. Il volume reale della riserva di acqua non era conforme a quanto dichiarato sulla scheda tecnica. Inoltre al checkout, ci hanno fatto pagare 8€ perchè secondo loro il serbatoio non era pieno, anche se l'indicatore digitale segnava 100%. Insomma, un charter molto superficiale e poco attento.
Charter kompanija je dala odgovor na ovu recenziju
05.08.2024
Thank you kindly for sending the client's feedback.
We have requested a report from our base and provide it below:
Everything went well during the check-in, and our team provided all the information to the clients and answered all the questions. One of the information that is provided to the clients at the check-in concerns also the fuel tank and obligatory refueling at the end of the charter. They have been informed as well what is the procedure in case the fuel tank would not be returned full, as it was received at the check-in.
Once the clients can back to the base, they came to the office to return the boat documents and to finish the check-out procedure. There was a damage on the thruster propellers, and there were missing 4l of the fuel.
Our colleague informed there was an issue with indicator reading, so they had to do double check, and stated there were 4 litres missing which he then added to the tank. The missing 4l were charged, as part of regular, and previously explain procedure when refueling is needed, after which skipper's wife reffered to our office staff member as being rude for charging it.
The mirror on the yacht was damaged by the clients who were previously on board. Replacement mirror was ordered and it was arranged to be set on board once the yacht returned to the base.
Clients were informed about it by our technician in charge, and clients took picture of it and sent it to the base via email once the check-in was done. Regarding the flok, as the sail is big, the closing system is on winch, and regarding the fridge, clients did not report any issue during the charter and there were no problems with it. The water tank was full, as our colleague checked at the check-in and check-out, and the batteries are working properly. We must add that clients did not contact the base during the charter, and at the check-out they informed everything was fine.
We do hope that client did enjoy their sailing time!
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
Francesco
Settimana favolosa
Vacanza bellissima, rilassante e ben organizzata. Call center sempre disponibili, assistenza in loco impeccabile. Ho trascorso una settimana indimenticabile con la famiglia in giro per l'Istria
Srpnja 2024, Pula sa Bavaria Bavaria 35 Cruiser
A
Anoniman
Cilento top
Ottimo servizio e barca in ottime condizioni
Srpnja 2024, Salerno sa Hanse 388
S
Salvatore
Sardegna
Il supporto di Marenauta è sempre tempestivo e accurato
Barca molto spaziosa per un 39 piedi, funzionava tutto il frigorifero e molto capiente. Uno dei punti di forza della barca la barca è molto marina, tiene bene il mare e anche il vento fino a 25 nodi con le vele tutte alzate.
Un po' lenta sia a vela che a motore forse per uno scafo non molto pulito?
Il servizio di prenotazione è stato semplice e veloce, e in tempo reale ha sempre soddisfatto ogni richiesta di chiarimento. La barca era praticamente nuova, perfetta. il servizio di check in/out efficiente. La Marina di Pomer si è rivelata una bella base di partenza/arrivo, molto accogliente.
We have requested a report from our base and provide it below:
Everything went well during the check-in, and our team provided all the information to the clients and answered all the questions.
One of the information that is provided to the clients at the check-in concerns also the fuel tank and obligatory refueling at the end of the charter.
They have been informed as well what is the procedure in case the fuel tank would not be returned full, as it was received at the check-in.
Once the clients can back to the base, they came to the office to return the boat documents and to finish the check-out procedure.
There was a damage on the thruster propellers, and there were missing 4l of the fuel.
Our colleague informed there was an issue with indicator reading, so they had to do double check, and stated there were 4 litres missing which he then added to the tank.
The missing 4l were charged, as part of regular, and previously explain procedure when refueling is needed, after which skipper's wife reffered to our office staff member as being rude for charging it.
The mirror on the yacht was damaged by the clients who were previously on board. Replacement mirror was ordered and it was arranged to be set on board once the yacht returned to the base.
Clients were informed about it by our technician in charge, and clients took picture of it and sent it to the base via email once the check-in was done.
Regarding the flok, as the sail is big, the closing system is on winch, and regarding the fridge, clients did not report any issue during the charter and there were no problems with it.
The water tank was full, as our colleague checked at the check-in and check-out, and the batteries are working properly.
We must add that clients did not contact the base during the charter, and at the check-out they informed everything was fine.
We do hope that client did enjoy their sailing time!