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Hubert

Sowas habe ich noch nie erlebt.

Der sogenannte Hafen ist ein Schrottplatz für ausgediente Boote; es waren keine Duschen, keine Toiletten und kein Personal anwesend, welches immer nur telefonisch erreichbar war.

Rujna 2024, Porto Rotondo sa Lagoon 380 S2

Charter kompanija je dala odgovor na ovu recenziju 22.10.2024

We are sorry that the client felt bad about his charter week.

The Marina is a natural paradise in the area and the online procedure for assistance make all the communications go faster and be more efficient.

We are sorry the client didn’t like the service and we hope we will have the possibility to make him change his mind.

Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.

Stefan

Alles gut

Sehr schönes Revier. Boot in gutem Zustand mit kleineren technischen Problemen. Service der Charterfirma gut

Rujna 2024, Lefkas sa Lagoon Lagoon 40 - 4 + 1 cab.

Marco

Vacanza ottima

Una vacanza perfetta grazie ad una barca fornita di tutti gli accessori necessari per una crociera piacevole e senza pensieri. Grazie all’armatore Alex per i suoi preziosi consigli.

Kolovoza 2024, Atena, Grčka sa Jeanneau Sun Odyssey 35

Simone

Precisi e gentili

Ottima esperienza di prenotazione charter. Puntualità, chiarezza, gentilezza. Massima disponibilità nel risolvere imprevisti. Esperienza con lo skipper molto positiva

Kolovoza 2024, Lefkas, Grčka sa Elan 45

Simon

Schönes Schiff aber nicht gut gepflegt/gereinigt

Gut ausgestattetes Schiff, welches zu spät übergeben wurde, weil der Anker getauscht wurde. Das Schiff wurde deshalb auch nicht gründlich gereinigt. Zudem gab es während des Turn Probleme mit dem neuen Anker, da die Sicherung nicht richtig für den Anker ausgelegt wurde.

Rujna 2024, Athens sa Dufour 460 Grand Large

Charter kompanija je dala odgovor na ovu recenziju 18.10.2024

The client mistreated his brand new windlass trying to pull his anchor from the sea bottom and blew a fuse.

Please find the official communication in text messages between him and our technical team, attached in pdf format.

We tried to be polite to him and we did not point to his mistreating the equipment, because we did not want him to feel bad.

Anybody who knows the basic functioning of a windlass will understand.

We disclose this information as a response to his inaccurate report.

He complained about the cleanliness of the fridge during check-in, which was immediately taken care of. We asked him if there was anything else and he expressed his satisfaction with everything else.

Additionally, the client tore the bimini, but we did not charge him, since the repair cost was only 100 Euro.

We regret that he is treating us in the way he is treating us. It seems that you cannot always win, despite your efforts.

Thank you for a chance to respond.

Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.

Damijan

Pula_jadranje

Izbira jadrnice je bila odlična

Listopada 2024, Pula sa Jeanneau Sun Odyssey 410

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