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V
Victoria
My 16tn charter was definitely the worce of all.  
Bad weather, technical problems with the boat, the company's work model, and the local rules made me work hard nonstop. In the end, exhausted, I started to make mistakes. Never again will I rent from a company with a rating as low as 1.3, and I will never sign up for chartering a surveyed boat again. While it's reasonable to follow the rules—such as not trespassing in forbidden areas, keeping the batteries charged, and avoiding overcranking the engines—the experience was ruined by the wrong setup and constant technical issues, which risked/caused us tresspassing these rules. The electrical system malfunctioned, with systems like the toilet pumps or watermaker turning on by themselves or stucking in working mode, and the only way to stop them was by pulling the fuse. There were no sound alerts for the batteries (a feature present on all the other boats I’ve sailed), which is essential for preventing the battery drain. It all made following the requirements over some of the surveyed systems hard or impossible and made me and my crew very nervous. The person who conducted the technical briefing was incompetent and gave incorrect answers to my questions. I had to raise my voice to demand another employee, who did not speak English, but managed to answer my question, essential for fulfilling the charter's requirements. Once we set off,technical problems arose due to an improperly configured electrical system. There was no way to get immediate help (no text channel to communicate with a techniscian). I had to file a support ticket, and to get a technician onboard, we would have had to pay €400 to €900, depending on the urgency, and wait half a day to a full day, as if the problem were our fault. As a result, my crew and I spent hours fixing the sewage system under the sink (which at first day turned out to be clogged), resolving electrical issues, and dealing with water system leaks. The sails were also rigged incorrectly, causing us to miss out on good wind. After rerigging them, the sails worked fine for the rest of the trip though. Overall, disregarding the electrical and water system issues, the Bali 4.3 Hogwarts was a good boat, with perfect interiors, well-rigged sails (after our adjustment), good engines, perfect steering and a slightly glitchy but generally reliable chart plotter.
Rujna 2024, Porto Rotondo sa Bali Catamarans Bali 4.3
 
Charter kompanija je dala odgovor na ovu recenziju 22.10.2024

Dear Victoria,

 

Thank you for sharing your experience.  At Yachting in Sardinia we always value the feedback of our customers and take seriously any concerns expressed.

Having said this, we are sorry to note that you missed a very important detail in your feedbackI would like to point out that you sent us the technical assistance ticket via email on 03/10 at 10.30pm and when we contacted you, on the morning of 04/10, you were sailing in the Cala Coticcio area. In fact, you contacted us because, due to the grounding caused by navigation in prohibitive contract conditions which led to a serious grounding and which caused, among other things, serious damage to the vessel, there has been the necessity of the intervention of the Port Authority and of the other transport support to provide you with assistance. As you can well understand all this cannot in any way be caused by problems with the inverter, the watermaker or the toilet, which you mentioned.

We therefore ask you to reconsider what you said because we were and are also ready to give you support in times of need during the grounding. the problems you highlighted in the ticket were already being managed before you caused the grounding but obviously they took a back seat given what happened.

I also remind you that today we are managing damage compensation with the third-party company, in addition to the Port Authority, which promptly rescued you to give you immediate assistance and avoid danger for the people on board

 

As for the battery alarm, which can be very annoying in the night hours, we have a much better Sea Tutor system which sends sms to the skipper every time the battery goes down the specific level.

 

As for the assistance cost you’ve mentioned we can’t really understand this, because you haven’t been charged ANY cost for technical assistance on the opened tickets.

 

Hope all this can help you to reconsider your feedback.

Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
H
Hubert
Sowas habe ich noch nie erlebt.  
Der sogenannte Hafen ist ein Schrottplatz für ausgediente Boote; es waren keine Duschen, keine Toiletten und kein Personal anwesend, welches immer nur telefonisch erreichbar war.
Rujna 2024, Porto Rotondo sa Lagoon 380 S2
 
Charter kompanija je dala odgovor na ovu recenziju 22.10.2024

We are sorry that the client felt bad about his charter week.
The Marina is a natural paradise in the area and the online procedure for assistance make all the communications go faster and be more efficient.
We are sorry the client didn’t like the service and we hope we will have the possibility to make him change his mind.
Ovaj odgovor je osobno mišljenje predstavnika charter kompanije a ne Marenaute.
D
Dino
TROGIR-DUBROVNIK  
Ottima vacanza con una Bavaria 56 dall'abitabilità eccezionale. Qualche problema per la tenuta degli oblo che lasciavano passare acqua e stavano in sede con lo scotch (fornitoci dal Charter). Anche la pulizia della barca, quando ci è stata consegnata, non era certamente delle migliori Abbastanza costosi gli ormeggi nei Marina (...a Slano per una notte ci hanno chiesto 200,00 euro). Per il resto ...tutto ok Dino Artusi
Rujna 2024, Trogir, Hrvatska sa Bavaria Cruiser 56 - 5 + 1 cab.
 
S
Stefan
Alles gut  
Sehr schönes Revier. Boot in gutem Zustand mit kleineren technischen Problemen. Service der Charterfirma gut
Rujna 2024, Lefkas sa Lagoon Lagoon 40 - 4 + 1 cab.
 
Marco
Vacanza ottima  
Una vacanza perfetta grazie ad una barca fornita di tutti gli accessori necessari per una crociera piacevole e senza pensieri. Grazie all’armatore Alex per i suoi preziosi consigli.
Kolovoza 2024, Atena, Grčka sa Jeanneau Sun Odyssey 35
 
P
Pasquale
Proprietario molto gentile e disponibile.  
Barca presa con sconto in condizioni non eccellenti, ma per il prezzo pagato sono estremamente soddisfatto. Piccola incomprensione in mare con personale addetto, risolta con l’armatore che si è dimostrato molto gentile, operativo ed efficiente, con check in-out molto veloce. Sicuramente rifarei il noleggio, specialmente per la gestione del cliente dimostrata dal proprietario e i consigli della ragazza al check in. Per essere onesto non lo rifarei a prezzo pieno - senza offerta- per quel periodo (prima settimana di settembre) ma nel complesso consiglio marenauta e armatore.
Kolovoza 2024, Pula sa Dufour Yachts Dufour 412 Grand Large
 
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