Comentarios de nuestros clientes
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Septiembre 2019, Vodice con un Elan 431
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Septiembre 2019, Zadar con un Elan 31S
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Agosto 2019, Portorosa con un Oceanis 45
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Septiembre 2019, Zadar con un Adria 1002
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Septiembre 2019, Corfu con un Bavaria Cruiser 45
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La empresa de alquiler respondió a esta opinión
30.09.2019
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
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Thank you for the feedback.
I see that the client has rated check in and check out procedures with 1.
I would like to point out that the client checked in very early at 14:00 and by 17:00 he had already left the marina.
Regarding check out we did the main check out on Friday evening and told the clients that we were waiting for the diver to check the hull . As it was already late, we told them that on Saturday morning at 09:00 they can come to the office to finish also with the paper work as is the standard procedure. So we don't understand why they say they had to wait for a whole day for check out? Also they had made a damage to the boat as they had broken one of the hatches so - all was not found to be ok.
Finally on our final report, they have rated check- in and check out procedures with excellent 5 stars so it seems a bit inconsistent to rate check in and check out with 1/5 now on this feedback.
Thank you.