Opiniones | Marenauta

Il processo di selezione della barca con Marenauta è stato un po' laborioso per la burocrazia ma in generale tutto è andato bene. Il Charter è stato disponibile e cordiale. Barca in buono stato e pulita. Peccato per il check-in il Venerdì (con check-out il sabato alle 13) e soprattutto la richiesta di risarcimento danni il martedì successivo al check out del sabato.

Agosto 2024, Toulon con un Jeanneau Sun Odyssey 439

Florian

Törn: Korfu Paxos Antipaxos

Törn verlief trotz heftigem sturm ohne grössere Probleme

Agosto 2024, Corfu, Grecia con un Bavaria Bavaria Cruiser 36

Giuseppe

Grecia

Tutto bene in quanto in vacanza si sta’ sempre bene . Purtroppo quest’anno l’ armatore non è’ stato 6 stelle in quanto l’ imbarcazione non era del 2023 e’ le pulizie iniziali sono state inesistenti. Per il futuro mi e’ stato consigliato di scegliere armatori a conduzione familiare

Agosto 2024, Lefkas, Grecia con un Dufour Yachts Dufour 48 Catamaran - 5 + 1 cab.

La empresa de alquiler respondió a esta opinión 09.09.2024

Thank you for the feedback, which we passed onto the base and equally received their feedback as well.

Please kindly note that the lead chartered did not speak English, which was a slight barrier in the communication with the local base staff, which does not speak Italian. The client’s kids were translating in order to assist.

We are surprised to received such a harsh feedback and rating with regards to the check/in out, base handling and cleaning of the boat.

To start with, the clients had notified us that their ETA was 22:30, but they came at around 10-11 AM, which was unexpected. Of course our base tried to re-arrange the cleaning order of the boats and provide the clients with a check in as early as possible. Hence the boat was ready and the clients stepped onboard at around 3 PM ( despite the fact that the contractual embarkation time was 5 PM). The clients could have stepped onboard even earlier if it wasn’t for the language barrier, as a girl from the crew was translating everything to them in Italian.

As for the cleaning issue, the client’s kids came to the office at the checkout and stated/notified us they found a forgotten toothbrush from the previous charter and a cigarette but. Our base staff apologised , explained that the cleaning staff tried to fasten the cleaning in order to assist the clients embark as early as possible on the check in day and refunded the clients with the amount of 180 EUR ( which was the cleaning amount ). This was the whole cleaning amount, despite the fact that the boat was perfectly cleaned other than the aforementioned two issues.

The clients’ check out document was very good as can be seen below and it is not in line with the form they filled on your website I am afraid.

We would really love to see Mr Giuseppe and his Crew onboard another boat with us in the not too distant future , as the client would be eligible for our repeater client discount, on top of any other disount applicable at the time of his re-booking.

Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.

Brigitte

Gerne wieder!

Sehr entspanntes Chartern, alles hat gepasst! Sehr aufmerksames Personal! Wunderschönes Segelrevier.

Agosto 2024, Pula con un Bavaria Bavaria Cruiser 37 - 3 cab.

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