Kundenberichte
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August 2021, Palma di Maiorca mit Bavaria 56
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Der Charter Company hat diese Bewertung kommentiert
06.09.2021
Diese Antwort ist das persönliche Kommentar eines Vertreters des Charterunternehmens und nicht das von Marenauta.
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August 2021, Pirovac mit Elan Impression 45
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Juli 2021, Sukosan mit Jeanneau SUN ODYSSEY 36i
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Juli 2021, San Vincenzo mit Jeanneau Sun Odyssey 439
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August 2021, Lefkas mit Dufour 412 Grand Large
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Thanks for the information.
We respond as follows to the customer's complaint about the final cleaning being charged twice:
According to our charter conditions, the yacht shall be returned in decent condition (broom clean, dishes done, holding tank emptied)
Unfortunately, the customer did not adhere to this condition and returned the yacht in an extremely dirty condition.
When the yacht was returned, the customer was again explicitly informed about the agreed returning terms and given extra time to fix the mess himself.
The customer did not do despite being asked to do so, so that we had to charge for the additional cleaning effort.